VIP Support Lead - IT Managed Services - Arabic Must - Dubai

• ROLE TITLE:* VIP Support Lead • Function:* VIP Support • Salary Band:* AED 10000 - 12000 / month (all-inclusive) • Location:* Dubai, UAE • Hiring For:* IT Managed Services & Consulting Company • Experience Required:* 8-12 years, minimum 3 leading a VIP or executive support function in Managed Services • Reports To:* Service Delivery Manager • Language Requirement:* Arabic MUST + English Role Purpose Lead the eight-person VIP function, owning service quality, escalation management and the relationship with the Ministry executive community. Key Responsibilities • Line-manage the VIP Support Engineers and VIP Service Coordinator - rostering, performance management, coaching and development. • Own the VIP service standard, SLA definition, quality assurance framework and satisfaction measurement. • Act as primary escalation point for executive dissatisfaction and politically sensitive incidents. • Build and maintain relationships with executive offices, chiefs of staff and executive assistants. • Drive proactive service improvement based on VIP incident trends and telemetry. • Interface with the Service Delivery Manager and ITSM function on major incidents affecting executives. • Own VIP onboarding standards for newly appointed executives. • Deputise on hands-on VIP support delivery during peak periods or team absence. • Produce VIP service reporting into the monthly governance cycle. Required Technical Skills • Full VIP Support Engineer technical baseline across Wintel, storage, Microsoft stack, Teams and networking. • Proven people leadership in a customer-facing technical team. • Strong stakeholder management at executive and government level. • Service quality frameworks, QA and satisfaction measurement. • ITSM reporting and analysis. Qualifications & Certifications • Bachelor's degree in IT, Computer Science or a related discipline. • ITIL Foundation minimum; ITIL Intermediate or Managing Professional preferred. • Microsoft certification preferred. Other Requirements • *Arabic MUST - Mandatory & Non-Negotiable.* Candidates without fluent Arabic will not be considered. • Must have English proficiency as well. • Prior experience with an IT Managed Services & Consulting Company is mandatory. • Executive-appropriate presence and communication. • Availability for out-of-hours escalation. • Clean police clearance and security vetting. Work Location: Dubai, UAE. Immediate joiners are preferred. Contact us at +91 9791033506 botim calls at +91 9791033506 WhatsApp us at +91 9791033506 Skills: management,itil,escalation,microsoft,vip,english,reporting,it,managed services,arabic Show more Show less

8-12 years of experience, minimum 3 leading a VIP or executive support function in Managed Services; Arabic MUST; English proficiency; Prior experience with an IT Managed Services & Consulting Company; Bachelor's degree in IT, Computer Science or related discipline; ITIL Foundation minimum; ITIL Intermediate or Managing Professional preferred; Microsoft certification preferred.

Lead the eight-person VIP function, owning service quality, escalation management and the relationship with the Ministry executive community. Line-manage VIP Support Engineers and VIP Service Coordinator (roster, performance management, coaching and development). Own VIP service standard, SLA definition, quality assurance framework and satisfaction measurement. Act as primary escalation point for executive dissatisfaction and politically sensitive incidents. Build and maintain relationships with executive offices, chiefs of staff and executive assistants. Drive proactive service improvement based on VIP incident trends and telemetry. Interface with the Service Delivery Manager and ITSM function on major incidents affecting executives. Own VIP onboarding standards for newly appointed executives. Deputise on hands-on VIP support delivery during peak periods or team absence. Produce VIP service reporting into the monthly governance cycle.