Qiddiya Investment Company
Specialist - VIP Support
Riyadh, Saudi ArabiaPosted 1 months ago
Apply link checked 3 days ago
- Salary
- AED 11k–18k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Customer Support
- Work mode
- On site
About the role
Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events. Responsibilities - Operate tailored models, escort procedures, and rapid response to protect executive productivity. - Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents. - Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance. - Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements. - Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction. - Ensure confidentiality and privileged‑access controls for VIP environments. - Track VIP CSAT, response/restore times, and proactive action completion; implement improvements. Requirements - Bachelor’s degree in IT, Computer Science, or related field - ITIL or equivalent preferred - 2+ years, preferably with majority in end user support - Experience VIP support in large, multi-vendor enterprises preferred - Experience in entertainment entities preferred
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- ITIL or equivalent preferred
- 2+ years, preferably with majority in end user support
- Experience VIP support in large, multi-vendor enterprises preferred
- Experience in entertainment entities preferred
Responsibilities
- Operate tailored models, escort procedures, and rapid response to protect executive productivity.
- Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
- Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
- Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
- Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
- Ensure confidentiality and privileged‑access controls for VIP environments.
- Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.
Skills
- ITIL
- end user support
- VIP support
- multi-vendor enterprise support
- privacy and privileged-access controls
- device health monitoring
- patch management
- incident management
- CSAT tracking
- executive communications
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