VIP Support Engineer - IT Managed Services - Arabic Must - Dubai

• ROLE TITLE:* VIP Support Engineer • Function:* VIP Support • Salary Band:* AED 10000 - 12000 / month (all-inclusive) • Location:* Dubai, UAE • Hiring For:* IT Managed Services & Consulting Company • Experience Required:* 6-10 years, minimum 2 in a VIP or executive support capacity in Managed Services • Reports To:* VIP Support Lead • Language Requirement:* Arabic MUST + English Role Purpose Deliver dedicated white-glove technical support to Ministry executive leadership and their offices, resolving issues end-to-end across the full technology stack with discretion, speed and minimal escalation. Key Responsibilities • Act as named single point of contact for an assigned group of executives and their support staff. • Own incidents to resolution across desktop, mobile, collaboration, server and storage layers regardless of tier boundaries. • Provide proactive support - pre-meeting readiness checks, board and council session support, executive travel preparation and device health monitoring. • Deliver full Microsoft Teams support including Teams Rooms, live events, town halls and audio/video quality troubleshooting. • Manage executive mailbox, calendar delegation, archiving and Exchange Online issues. • Perform Wintel server and storage administration tasks supporting the executive environment. • Troubleshoot connectivity for executive areas, home offices and remote working, including VPN and secure access. • Coordinate vendors, L3 teams and security functions while retaining full ownership of the executive user experience. • Provide on-site presence at Ministry events, ceremonies and high-profile sessions. • Maintain absolute confidentiality over all information encountered in the course of support. Required Technical Skills • Wintel - Windows Server administration, Active Directory, Group Policy, DNS and DHCP. • Storage - SAN and NAS fundamentals, file services, NTFS permissions, backup and restore operations. • Microsoft - Microsoft 365, Exchange Online, Intune, SharePoint, OneDrive, Entra ID. • Teams - full administration and troubleshooting including Teams Rooms, peripherals and meeting quality analysis. • Networking - solid working knowledge of TCP/IP, routing fundamentals, VPN, Wi-Fi and firewall concepts. • Endpoint security tooling, encryption and mobile device management. • Windows 10/11 advanced troubleshooting and performance tuning. Qualifications & Certifications • Bachelor's degree in IT, Computer Science or a related discipline. • Preferred: MCSA/MCSE, Microsoft 365 Certified, CCNA, ITIL Foundation. Other Requirements • *Arabic MUST - Mandatory & Non-Negotiable.* Candidates without fluent Arabic will not be considered. • Must have English proficiency as well. • Prior experience with an IT Managed Services & Consulting Company is mandatory. • Executive-appropriate presence, communication style and grooming. • Flexibility for out-of-hours support and executive travel windows. • High degree of discretion; must be comfortable operating around confidential material. • Clean police clearance and security vetting. Work Location: Dubai, UAE. Immediate joiners are preferred. Contact us at +91 9791033506 botim calls at +91 9791033506 WhatsApp us at +91 9791033506 Skills: managed services,windows,microsoft,vip,troubleshooting,storage,it,security,teams,arabic Show more Show less

Experience Required: 6-10 years, minimum 2 in a VIP or executive support capacity in Managed Services