Call Center Associate

Company Description Ideal Clinics Jeddah is a well-known healthcare center recognized for its experienced and highly trained surgeons, physicians, and medical consultants. The clinic provides a clean, well-maintained environment equipped with modern medical technology to support accurate patient assessment and care. Its core services include cosmetic surgery, laser surgery, skin care, eye care, and dental care, offering comprehensive treatment options for diverse patient needs. Ideal Clinics also operates a spa facility dedicated to women’s wellness, enhancing its range of healthcare and personal care services. The clinic is committed to delivering professional, patient-centered care to the community in Jeddah. Role Description The Call Center Associate is a full-time, on-site role based in Jeddah, responsible for managing incoming and outgoing calls from patients and clients. This role involves answering inquiries about clinic services, scheduling and confirming appointments, updating patient information, and routing calls to the appropriate departments. The associate supports a positive patient experience by providing clear information, handling concerns, and following established protocols for service requests and follow-up. Daily tasks include using clinic systems to record interactions, maintaining call logs, and adhering to privacy and confidentiality standards. The position requires collaboration with clinical and administrative teams to ensure efficient communication and smooth patient flow. Qualifications • Candidates should possess strong Customer Service and Customer Experience skills, with a focus on empathy, professionalism, and patient satisfaction. • Candidates should possess effective Communication skills, including clear spoken and written communication in relevant languages. • Candidates should possess Contact Centers experience or familiarity with call center operations, call handling procedures, and performance metrics. • Candidates should possess solid Computer Literacy, including the ability to use call center software, scheduling systems, and basic office applications. • Relevant previous experience in healthcare, hospitality, or service-oriented environments is beneficial. • Ability to manage high call volumes, prioritize tasks, and remain calm under pressure. • Attention to detail, reliability, and adherence to confidentiality and data protection standards. • High school diploma or equivalent; further education or training in customer service Show more Show less

High school diploma or equivalent; further education or training in customer service

Answering inquiries about clinic services, scheduling and confirming appointments, updating patient information, routing calls to appropriate departments, maintaining call logs, using clinic systems to record interactions, adhering to privacy and confidentiality standards, collaborating with clinical and administrative teams to ensure efficient communication and smooth patient flow.