Commercial & Operations Manager

Company: Sigma International Tobacco Trading Co. L.L.C. Location: Dubai, UAE Employment: Full-time Salary: AED 8,000–9,000 depending on experience Role Overview The Commercial & Operations Manager will act as the central point of coordination between management, the sales team, customers, warehouse/logistics, finance and external partners. The position combines commercial operations, sales operations and general business coordination and requires someone capable of taking ownership rather than simply providing administrative support. Key Responsibilities • Oversee day-to-day sales operations and ensure the field sales team is following agreed targets, territories and actions. • Maintain the company’s sales pipeline and CRM. • Track active prospects, negotiations, account openings and outstanding actions. • Act as the main internal point of coordination for the sales team, ensuring opportunities progress from initial contact through onboarding, first order and repeat business. • Monitor sales-team activity and follow up on outstanding commitments and deadlines. • Prepare quotations and approved commercial proposals. • Coordinate customer onboarding and required documentation. • Follow up on purchase orders and customer requirements. • Coordinate customer orders, stock availability and deliveries. • Liaise with warehouse and logistics providers. • Maintain visibility over stock and incoming shipments. • Coordinate with the accountant on operational and financial matters where required. • Prepare regular sales, pipeline and operational updates for management. • Identify delays, missed follow-ups and operational issues and ensure they are addressed. • Keep agreed tasks progressing without constant management intervention. • Coordinate between sales, customers, warehouse, logistics, accountant, marketing partners and management. • Handle routine commercial and operational decisions within agreed authority levels. Candidate Profile • UAE experience in FMCG, distribution, wholesale, trading or commercial operations. • Experience coordinating or overseeing sales teams and commercial pipelines. • Experience with customers, orders, stock, warehouse operations and logistics. • Strong organisational and follow-up skills. • Commercially minded and able to take ownership. • Confident holding team members accountable for actions and deadlines. • Able to work independently and make sound day-to-day decisions. • Strong Excel/Google Sheets capability. • CRM, ERP or inventory-system experience is an advantage. • Strong written and spoken English. • Comfortable managing multiple priorities simultaneously. • Reliable, proactive and capable of keeping operations moving without constant supervision. • Comfortable working within the tobacco industry. Show more Show less

Oversee day-to-day sales operations and ensure the field sales team is following agreed targets, territories and actions. Maintain the company’s sales pipeline and CRM. Track active prospects, negotiations, account openings and outstanding actions. Act as the main internal point of coordination for the sales team, ensuring opportunities progress from initial contact through onboarding, first order and repeat business. Monitor sales-team activity and follow up on outstanding commitments and deadlines. Prepare quotations and approved commercial proposals. Coordinate customer onboarding and required documentation. Follow up on purchase orders and customer requirements. Coordinate customer orders, stock availability and deliveries. Liaise with warehouse and logistics providers. Maintain visibility over stock and incoming shipments. Coordinate with the accountant on operational and financial matters where required. Prepare regular sales, pipeline and operational updates for management. Identify delays, missed follow-ups and operational issues and ensure they are addressed. Keep agreed tasks progressing without constant management intervention. Coordinate between sales, customers, warehouse, logistics, accountant, marketing partners and management. Handle routine commercial and operational decisions within agreed authority levels.