Presales Engineer

Job description: • Support the Regional Sales Director during customer meetings and business development activities • Deliver technical presentations, workshops and demonstrations of IDEMIA solutions • Answer customer technical questions and articulate IDEMIA’s key differentiators • Lead technical discovery sessions to understand customer requirements and business challenges • Support Proof of Concept (POC) activities from planning through to completion • Configure and deploy IDEMIA products and solutions for demonstrations and POCs • Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs • Define solution architectures and recommend the most suitable products and services to meet customer requirements • Prepare technical documentation, solution designs and customer presentations • Work closely with Product Management to communicate customer feedback and market requirements • Monitor competitor activity and industry trends and provide recommendations for product evolution • Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues • Support project handover activities where required • Provide accurate weekly and monthly activity reporting • Travel across Saudi Arabia and the wider Middle East region as required Profile description: • 5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role • Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline • Experience working with biometric technologies, identity management, physical access control or security solutions • Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities • Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments • Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable • Excellent troubleshooting, analytical and problem-solving skills • Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences • Experience working collaboratively with customers, partners and system integrators Additional Information • This role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts Show more Show less

5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role; Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline; Experience working with biometric technologies, identity management, physical access control or security solutions; Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities; Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments; Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable; Excellent troubleshooting, analytical and problem-solving skills; Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences; Experience working collaboratively with customers, partners and system integrators

Support the Regional Sales Director during customer meetings and business development activities; Deliver technical presentations, workshops and demonstrations of IDEMIA solutions; Answer customer technical questions and articulate IDEMIA’s key differentiators; Lead technical discovery sessions to understand customer requirements and business challenges; Support Proof of Concept (POC) activities from planning through to completion; Configure and deploy IDEMIA products and solutions for demonstrations and POCs; Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs; Define solution architectures and recommend the most suitable products and services to meet customer requirements; Prepare technical documentation, solution designs and customer presentations; Work closely with Product Management to communicate customer feedback and market requirements; Monitor competitor activity and industry trends and provide recommendations for product evolution; Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues; Support project handover activities where required; Provide accurate weekly and monthly activity reporting; Travel across Saudi Arabia and the wider Middle East region as required