Showroom Customer Service Representative

At Baytonia, we believe every showroom visit is an opportunity to build genuine trust with our customers. We are looking for a Showroom Customer Service Representative who is professional, attentive to detail, and committed to ensuring a smooth customer experience from the moment they enter the showroom until their order is delivered. Job Purpose: To provide excellent customer service within the showroom by handling customer inquiries, following up on orders and feedback, and coordinating with relevant teams to ensure clear communication and a smooth customer experience. Key Responsibilities: * Welcome and assist customers in the showroom in a professional and friendly manner, and direct them according to their needs. * Understand and handle customer inquiries related to products, orders, delivery, warranty, exchanges, and returns. * Provide customers with clear and accurate information regarding company policies, delivery timelines, order status, and after-sales procedures. * Coordinate with the Sales Team to assist customers and refer them to the appropriate team member when needed. * Follow up on customer orders and ensure that contact details, delivery addresses, and any special requests or notes are complete and accurate. * Contact customers by phone or through approved communication channels to confirm orders or provide delivery updates. * Receive, record, and follow up on customer complaints and feedback with the relevant departments until an appropriate resolution is reached. * Coordinate with Sales, Warehouse, Delivery, and After-Sales teams to ensure timely and accurate responses to customer inquiries. * Ensure that customers are not provided with unconfirmed information regarding product availability or delivery dates. * Update customer information, notes, and follow-up status in the approved system. * Maintain the cleanliness and organization of the reception area and ensure that catalogs and promotional materials are readily available. * Contribute to measuring customer satisfaction and report recurring feedback to management to support service improvement. * Comply with company policies, working hours, and professional customer service standards. Qualifications & Requirements * Minimum high school diploma. * Previous experience in customer service or sales; experience in retail or the furniture industry is preferred. * Excellent communication and interpersonal skills, with the ability to interact professionally with different types of customers. * Strong problem-solving skills and the ability to handle customer concerns calmly and professionally. * Proficiency in using sales or customer service systems and Microsoft Office. * Fluency in Arabic; English is an added advantage. * Willingness to work on-site at the showroom according to the approved shift schedule. * Professional appearance and excellent interpersonal etiquette. Show more Show less

Welcome and assist customers in the showroom in a professional and friendly manner, and direct them according to their needs. Understand and handle customer inquiries related to products, orders, delivery, warranty, exchanges, and returns. Provide customers with clear and accurate information regarding company policies, delivery timelines, order status, and after-sales procedures. Coordinate with the Sales Team to assist customers and refer them to the appropriate team member when needed. Follow up on customer orders and ensure that contact details, delivery addresses, and any special requests or notes are complete and accurate. Contact customers by phone or through approved communication channels to confirm orders or provide delivery updates. Receive, record, and follow up on customer complaints and feedback with the relevant departments until an appropriate resolution is reached. Coordinate with Sales, Warehouse, Delivery, and After-Sales teams to ensure timely and accurate responses to customer inquiries. Ensure that customers are not provided with unconfirmed information regarding product availability or delivery dates. Update customer information, notes, and follow-up status in the approved system. Maintain the cleanliness and organization of the reception area and ensure that catalogs and promotional materials are readily available. Contribute to measuring customer satisfaction and report recurring feedback to management to support service improvement. Comply with company policies, working hours, and professional customer service standards.