Supervisor - Showroom

. Department / Plant Retail & Export Section Common Position Grade 11 Last Update 16th June 2025 ISO Number S-BSA-06-21 Job Purpose To supervise showroom operations by managing staff, ensuring excellent customer service, maintaining visual standards, and supporting sales performance to achieve business goals. Job Responsibilities • Team Supervision: Supervise showroom staff, assign daily tasks, and ensure smooth coordination and productivity. • Customer Service Management: Ensure customers receive excellent service, resolve issues promptly, and maintain satisfaction levels. • Sales Monitoring: Track daily sales performance, support the team in achieving targets, and report progress to management. • Visual Merchandising: Ensure product displays, layouts and updated price tags and align with brand guidelines and seasonal promotions. • Stock Oversight: Monitor stock levels, coordinate restocking, and ensure accurate inventory records. • Complaint Handling: Collect customer feedback, resolve complaints, and implement improvements where needed. • Commitment to administrative guidance: Adherence to management instruction related to business needs. Education Bachelor’s degree in Sales and Marketing, Management or relevant field Experience • Minimum three years of experience in retail operations. Language • Fluency in Arabic and English. Skills • Team Leadership • Customer service • Sales coordination • Inventory management • Communication • Time management • Problem-Solving Competencies Advisory & Consulting Business Process Management Business Reasoning Conflict Management Crisis Management & Resolution Customer Focus Impact and Influence Influencing Outcomes Loyalty & Dedication Reliable and Dependable Sales Management Work Ethics and Values

Bachelor’s degree in Sales and Marketing, Management or relevant field; Minimum three years of experience in retail operations; Language: Fluency in Arabic and English.

Team Supervision: Supervise showroom staff, assign daily tasks, and ensure smooth coordination and productivity. Customer Service Management: Ensure customers receive excellent service, resolve issues promptly, and maintain satisfaction levels. Sales Monitoring: Track daily sales performance, support the team in achieving targets, and report progress to management. Visual Merchandising: Ensure product displays, layouts and updated price tags and align with brand guidelines and seasonal promotions. Stock Oversight: Monitor stock levels, coordinate restocking, and ensure accurate inventory records. Complaint Handling: Collect customer feedback, resolve complaints, and implement improvements where needed. Commitment to administrative guidance: Adherence to management instruction related to business needs.