Field Support Staff

Job Role: Field Support Staff Job Description • Management, maintenance and support of end users' assets, including current hardware and software, or that which will be added during the contract period. • Software installation: Office installation, Operating system installation, Build standard images, Other Program installation. • Hardware installation: PC setup, Device Check, Printer installation, Scanner installation, Printer ink. • Conduct surveys for workplace (assets, users, locations, applications, etc.). • Follow ITIL policies and procedures related to managing end user support. • Prepare reports related to end user support calls. • Provide end user VIP support. • Provide troubleshooting of network connectivity and server issues. • Proactively assisting with help desk duties, supporting printers, hardware, software and related technical issues. • Installation and Configuration of Operating Systems on Desktops and all other MOJ users-related day-to-day software. • Configuration Setup and Troubleshooting of Email client. • Detecting, diagnosing and correcting computer hardware, software, and peripheral errors. • Keep track on the entire H/W and S/W MOJ inventory. • Replace any hardware device which is not working. • Ability to perform partition, drive space allocation and understand NTFS and FAT partitioning. • Printers and peripherals support. Requirements • University Degree in Computer, Information Technology, or equivalent. • CompTIA A+ certified. • ITIL Foundation Certified. • Microsoft 365 Certified. • CCNA Certified. • At least 4 years of experience in desktop troubleshooting (hardware and software). • Experience in supporting Windows Environment. Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures. • Fluent in English and Arabic (English/Arabic). Skills: ccna,ntfs,peripherals,pc setup,fat,moj,supporting printers,itil foundation,configuration setup,troubleshooting,itil policies Show more Show less