Technical Support Engineer

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Technical Support Engineer (26002602)Job Description Technical Support Engineer - (26002602) Job Description Description:The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed.Main Roles & Responsibilities:Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).Regularly maintain the hardware/software assets inventory.Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.Provide technical trainings whenever required.Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies.Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.Report any information security incidents or suspicious behaviors to the line manager.Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.Handle any other responsibilities assigned by the line manager. Qualifications Required Qualification & Skills: Professional Experience0-2 years of relevant experience in a similar positionEducation and Academic QualificationsBachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.ITIL V3 certificationAny other certification will be a plus (Microsoft, Cisco, Apple etc.).Knowledge, Skills & AbilitiesMicrosoft Windows, Mac, and general desktop support issues.End-user devices like printers and scanners.Audio and Video systems like projectors, mixers, etc.DNS, TCP/IP, and other networking concepts.Excellent customer care skills.Time and project management skills.Analytical and problem-solving skills.Interpersonal, communication, and soft skills.Ability to work under pressure and in a diverse culture.Excellent communication skills in English languages; Arabic language is an advantage. Job Category: Information Technology TechnicianAdvertiser: Hamdan Bin Mohammed Smart UniversityEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: 20001-30000Schedule-Time: Full timeJob Posting: 07/09/2026Unposting Date: 06/12/2026

0-2 years of relevant experience in a similar position; Bachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university; ITIL V3 certification; Any other certification will be a plus (Microsoft, Cisco, Apple etc.).

Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets. Provide technical support for various external/internal events organized by HBMSU, including requirements collection, preparation, testing, and support. Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.). Regularly maintain the hardware/software assets inventory. Regularly monitor and maintain audio and video systems; check systems health regularly and execute corrective actions when necessary. Provide technical trainings whenever required. Provide hardware and software support for desktop computers and other end-user devices like printers and scanners. Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Participate in special projects as needed and document deliverables. Report information security incidents or suspicious behaviors to the line manager. Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures. Handle any other responsibilities assigned by the line manager.