Waiter / Beverage Attendant | BEAMS Abu Dhabi

BEAMS is one of Japan’s leading culture shops, bringing together fashion, food and art. BEAMS Abu Dhabi creates a cultural bridge between Japan and Abu Dhabi, connecting people and ideas to shape new culture together. At BEAMS, we create memorable experiences through creativity, craftsmanship, thoughtful service and genuine hospitality. Guided by the Japanese philosophy of Omotenashi, we anticipate guest needs, pay attention to every detail and aim to make every visit personal and inspiring. We are looking for a Waiter / Beverage Attendant to join our team at ZUIKOAN in Abu Dhabi and deliver attentive, thoughtful and culturally respectful food and non-alcoholic beverage service. As a Waiter / Beverage Attendant, you will manage the complete guest journey — from welcoming and seating guests through menu guidance, order taking, beverage preparation, food service, payment and farewell. You will help create a warm and memorable experience while maintaining high standards of service, accuracy, presentation, cleanliness and hospitality. KEY RESPONSIBILITIES • Welcome, seat and guide guests through the menu naturally • Manage reservations, waitlists, tables and takeaway orders • Take and enter orders accurately, including special requests and allergen information • Prepare approved Japanese tea, coffee where applicable and soft drinks • Serve food and desserts carefully while maintaining presentation standards • Monitor tables, pace service and anticipate guest needs • Process cash and card payments accurately using approved POS access • Maintain dining areas, beverage stations and service areas to a high standard • Record waste, breakage and order errors accurately • Communicate effectively with the Kitchen and F&B teams to ensure smooth service • Refer refunds, discounts, voids and compensation requests to the manager for approval • Support events, launches and other operational activities when required KEY RESULT AREAS • Guest satisfaction and hospitality standards • Order and allergen accuracy • Service timing and table management • Beverage quality and consistency • POS accuracy • Dining and service-station cleanliness WHAT WE'RE LOOKING FOR • 3+ year of experience in a café, restaurant, hotel or tea-service environment preferred • Strong entry-level candidates with the right attitude may also be considered • Required food-safety training • High school diploma preferred • Professional English communication skills • Additional languages are an advantage • Warm and confident guest communication • Strong attention to menu and allergen accuracy • Basic knowledge of non-alcoholic beverage preparation • Comfortable using POS systems and handling payments • Strong teamwork and ability to manage service timing • Professional presentation and a genuine interest in hospitality REPORTING LINE Reports to: Assistant Manager – F&B Works closely with: Kitchen Team and Retail Team Shift Leadership: An experienced team member may be designated as Service Shift Leader FINANCIAL ACCOUNTABILITY Accurately enter orders, process payments and control beverage portions and waste. No independent authority to approve discounts, refunds or compensation. WORKING CONDITIONS • Shift-based table service • Standing, walking and tray carrying • Handling hot drinks and breakable items • Cleaning and service-station duties • Events, launches and stock counts when required If you are passionate about hospitality, Japanese culture, food and creating thoughtful guest experiences, we would love to hear from you. Join BEAMS Abu Dhabi and be part of a team bringing Japanese creativity, culture and Omotenashi hospitality. Show more Show less