Food & Beverage Waiter/ess

Job Description Scope and Objectives This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto. Key Deliverables And Responsibilities • Ensure correct grooming standards are followed at all times • Exceed guest satisfaction by knowing preferences and update profiles • Maintain detailed knowledge of the restaurant menu & daily specials at all times • To be familiar with the beverage service including glasses used and appropriates garnishes • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis • Anticipate and service of guests' requirements at all times • Following up daily financial targets of area/division • Use opening and closing checklist to ensure smooth opening and closing of the venue • Ensure service stations are constantly cleared and re-stocked during service • Serve and clear food and beverage items in an unobtrusive and professional manner • Present menus in a proactive manner • To feel empowered and accountable within the work place • Keep manager on duty updated of any guest feedback so they can update the Glitch Report • Maintains the HACCP & FIFO standards as required by the regional governing body • Follow Hotel Evacuation Policy in case of an Emergency • Attend all necessary briefings and training sessions as instructed by the Manager • Handle financial procedures according to guidelines set by the finance department • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel • All issues and negative guest feedbacks needs to be properly reported on glitch system • Follow care program at all times, and report issues through the system to maintenance Qualifications Knowledge and Experience • Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment • Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing • Luxury hospitality experience is highly desirable • Proficiency with point-of-sale (POS) systems and basic financial transaction handling • Current Food Hygiene Certificate or equivalent HACCP certification Competencies • Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied. • Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously. • Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment. • Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement. • Ability to focus and pay meticulous attention to detail in all service delivery aspects. • Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately. • Ability to ensure security and confidentiality of guest and hotel information at all times. • Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements. • Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously. • Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges. Personal Attributes • Exceptional personal presentation and grooming standards • Ability to remain calm and professional under pressure during peak service periods • Flexibility to work varied shifts, including evenings, weekends, and public holidays as required Show more Show less