Cluster Sales Manager

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Key Responsibilities • Develop and implement effective sales strategies to achieve the cluster’s revenue and business objectives. • Identify and develop new business opportunities within corporate, leisure, MICE, government, and other relevant market segments. • Build and maintain strong relationships with key accounts, clients, travel agencies, and business partners. • Conduct regular sales calls, client visits, presentations, and business development activities. • Manage and grow existing accounts while actively acquiring new accounts. • Prepare and negotiate proposals, contracts, rates, and commercial agreements within approved guidelines. • Monitor market trends, competitor activities, and business opportunities to support the commercial strategy. • Work closely with Revenue Management, Reservations, Front Office, and other departments to maximize revenue opportunities. • Coordinate sales activities across the assigned Hilton properties and ensure consistent commercial efforts. • Maintain accurate account information, sales activities, forecasts, and reports in the relevant systems. • Participate in sales trips, trade shows, networking events, exhibitions, and promotional activities when required. • Monitor sales performance against targets and provide regular reports and updates to management. • Ensure all sales activities comply with Hilton standards, policies, and brand requirements. • Support the Cluster Commercial team in achieving overall business and revenue goals. Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Qualifications & Requirements • Saudi National – mandatory. • Bachelor’s degree in Hotel Management, Hospitality, Business Administration, Marketing, Sales, or a related field. • Minimum 3–5 years of relevant sales experience within the hotel/hospitality industry is required. • Previous experience in hotel sales, preferably in a branded or international hotel environment. • Experience in managing corporate accounts, key accounts, MICE, travel trade, or other hotel-related market segments. • Strong understanding of the hospitality market and hotel sales practices. • Proven ability to develop business relationships and generate new revenue opportunities. • Strong negotiation, communication, presentation, and interpersonal skills. • Good knowledge of the local market and business environment. • Strong analytical and organizational skills. • Proficiency in Microsoft Office and hotel/commercial systems. • Excellent command of English and Arabic, both written and spoken. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We’ll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP). • Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Show more Show less