Patient relations officer

Description • Open and maintain patient files for new patients, ensuring all required information is accurately recorded. • Schedule, reschedule, and cancel patient appointments as needed. • Register patients upon arrival, verifying demographic and insurance information. • Notify healthcare team members promptly when walk-in patients arrive. • Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned intothe system. • Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed. • Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions. • Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to theInsurance and Finance Coordinator at the end of the shift. • Answer phone calls through the call center line, providing information and assistance to patients. • Transfer calls to the relevant departments or personnel as required. • Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar. • Other duties as assigned within the scope of the job. Requirements Skills and Abilities: • Working knowledge of MS Office applications and ERP systems. • Analytical skills. • Detailed oriented and problem-solving skills. Experience Senior Officer: Minimum of 3 years of experience in patient registration, appointment scheduling, or a related role. Officer: 0 - 2 years of experience in patient registration, appointment scheduling, or a related role. Education Bachelor Degree in Business Administration or related field. Language Excellent command of oral and written English and prefer Arabic. Licenses / Certifications N/A Show more Show less

Skills and Abilities: Working knowledge of MS Office applications and ERP systems. Analytical skills. Detailed oriented and problem-solving skills. Education: Bachelor Degree in Business Administration or related field. Language: Excellent command of oral and written English (Arabic preferred).

Open and maintain patient files; Schedule, reschedule, and cancel patient appointments; Register patients on arrival; Notify healthcare team when walk-ins arrive; Ensure documents are current and scanned; Answer calls at the desk and via call center; Handle and reconcile cash payments and bills; Transfer calls to departments; Contact physicians to confirm duties and schedules; Other duties within scope of job.