Service Manager – Commercial Vehicles

🚛 Hiring: Service Manager – Commercial Vehicles | Kuwait We are recruiting on behalf of a well-established automotive and commercial vehicle organisation in Kuwait for an experienced Service Manager – Commercial Vehicles to lead its service and workshop operations. This is a senior operational role responsible for driving workshop performance, service quality, profitability, team productivity and customer satisfaction. Key Responsibilities: • Manage the overall Commercial Vehicle Service & Workshop operation, ensuring efficient workflow and productivity. • Lead and manage service advisors, technicians, workshop personnel and support teams. • Monitor workshop productivity, utilisation, repair quality and turnaround times. • Ensure vehicles are completed and delivered on time while maintaining manufacturer and service standards. • Manage escalated customer issues and ensure effective resolution. • Monitor and improve service revenue, labour sales, parts consumption, warranty performance and workshop profitability. • Plan workshop manpower, tools, equipment and capacity according to business requirements. • Drive continuous improvement across workshop operations and customer service. Candidate Requirements: • Minimum 8–10 years' experience within automotive or commercial vehicle service/workshop operations. • Proven experience as a Service Manager, Workshop Manager or similar leadership role. • Strong preference for candidates with experience in commercial vehicles, trucks, buses or heavy-duty vehicles. • Strong knowledge of workshop operations, productivity and service KPIs. • Demonstrable experience managing and developing workshop/service teams. • Commercial understanding of service revenue, labour, parts, warranty and profitability. • Strong customer management and problem-solving skills. • Must currently be based in Kuwait and available for local recruitment. • Transferable Kuwait residency preferred. 📍 Location: Kuwait 🚛 Sector: Automotive / Commercial Vehicles 💼 Position: Service Manager – Commercial Vehicles If you have strong commercial vehicle workshop management experience and are currently based in Kuwait, please apply. Show more Show less

Minimum 8–10 years' experience within automotive or commercial vehicle service/workshop operations. Proven experience as a Service Manager, Workshop Manager or similar leadership role. Strong preference for candidates with experience in commercial vehicles, trucks, buses or heavy-duty vehicles. Strong knowledge of workshop operations, productivity and service KPIs. Demonstrable experience managing and developing workshop/service teams. Commercial understanding of service revenue, labour, parts, warranty and profitability. Strong customer management and problem-solving skills. Must currently be based in Kuwait and available for local recruitment. Transferable Kuwait residency preferred.

Manage the overall Commercial Vehicle Service & Workshop operation, ensuring efficient workflow and productivity. Lead and manage service advisors, technicians, workshop personnel and support teams. Monitor workshop productivity, utilisation, repair quality and turnaround times. Ensure vehicles are completed and delivered on time while maintaining manufacturer and service standards. Manage escalated customer issues and ensure effective resolution. Monitor and improve service revenue, labour sales, parts consumption, warranty performance and workshop profitability. Plan workshop manpower, tools, equipment and capacity according to business requirements. Drive continuous improvement across workshop operations and customer service.