Operations Manager

About the job Key Responsibilities 1. Business Development & Key Accounts • Identify, approach, and secure contracts with key accounts • Build long-term partnerships and ensure account exclusivity • Negotiate commercial terms and increase monthly collection volumes • Handle client retention, complaints, and expansion opportunities • Represent the company professionally in all external engagements 2. Operations & Field Management • Oversee daily operations across all routes and drivers • Ensure on-time collections and efficient route execution • Track volumes vs targets vs historical performance • Monitor loading, unloading, and field execution • Ensure zero leakage, theft, or operational inefficiencies • Manage real-time field communication and issue escalation 3. Driver & Team Management • Manage drivers, storekeepers, and field teams • Enforce discipline, attendance, and company policies • Monitor performance, productivity, and behavior • Supervise through reporting tools (logs, photos, WhatsApp groups, etc.) • Ensure high standards of cleanliness, compliance, and accountability 4. Scheduling & Route Optimization • Prepare and manage daily and weekly collection schedules • Optimize routes based on: • Historical data • Collection volumes • Warehouse capacity • Control fuel usage and operational costs 5. Warehouse & Inventory Control • Supervise warehouse and storage operations • Maintain accurate inventory records (incoming, storage, dispatch) • Monitor tanks and bulk storage levels • Ensure zero stock loss, leakage, or manipulation 6. Quality Control • Ensure all collected material meets company quality standards • Inspect incoming materials and reject non-compliant loads • Coordinate with management on supplier performance and penalties 7. KPI Monitoring & Reporting • Track and report daily and monthly: • Collection volumes • Driver productivity • Key account performance • Inventory movement • Missed pickups and delays • Compare performance (daily, weekly, historical) • Identify gaps and take immediate corrective actions 8. Fraud Monitoring & Control • Monitor operations for irregularities or suspicious activity • Ensure strict control systems to prevent loss or manipulation • Flag and escalate issues immediately • Support management in loss prevention and audits 9. Execution & Management Follow-Up • Execute management instructions with urgency and precision Follow up on: • Hiring • Logistics • Procurement • Ensure full task closure (execution, not just reporting) Requirements • Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field. • Minimum 3–7 years of experience (in Kuwait) in project management, operations management, logistics, supply chain, FMCG, or related industries. • Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week. • Proven experience managing: • Drivers and field teams • Operations and routes • Ability to work in a fast-paced and dynamic environment. • Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed. • Fluent in Arabic, English, and Hindi/Urdu. • Valid driving license in Kuwait. Show more Show less