Waitress/Hostess

Novotel Bur Dubai Scope and Objectives This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto. Key Deliverables and Responsibilities Ensure correct grooming standards are followed at all times Exceed guest satisfaction by knowing preferences and update profiles Maintain detailed knowledge of the restaurant menu & daily specials at all times To be familiar with the beverage service including glasses used and appropriates garnishes Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis Anticipate and service of guests' requirements at all times Following up daily financial targets of area/division Use opening and closing checklist to ensure smooth opening and closing of the venue Ensure service stations are constantly cleared and re-stocked during service Serve and clear food and beverage items in an unobtrusive and professional manner Present menus in a proactive manner To feel empowered and accountable within the work place Keep manager on duty updated of any guest feedback so they can update the Glitch Report Maintains the HACCP & FIFO standards as required by the regional governing body Follow Hotel Evacuation Policy in case of an Emergency Attend all necessary briefings and training sessions as instructed by the Manager Handle financial procedures according to guidelines set by the finance department Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel All issues and negative guest feedbacks needs to be properly reported on glitch system Follow care program at all times, and report issues through the system to maintenance

• Previous experience in Food & Beverage/Restaurant operations • Passion for excellent service • Excellent team player • Excellent communication skill

Serve and clear food and beverage items in a professional, unobtrusive manner; Maintain grooming standards; Know menu and daily specials; Manage beverage service including appropriate glasses and garnishes; Support achievement of financial, LQA, TrustYou and Forbes targets; anticipate and fulfill guest requirements; Follow opening/closing checklists for the venue; Keep service stations stocked; Present menus proactively; Report guest feedback to manager for glitch system; Maintain HACCP & FIFO standards; Follow hotel evacuation policy; Attend briefings and training; Handle financial procedures per Finance guidelines; Identify potential problems and proactively seek assistance; Perform additional duties as required by management; Report negative guest feedback via glitch system; Follow care program and report issues to maintenance