Food Server / Waiter / Waitress (Back to Roots)

JOB PURPOSE To provide quality food and beverage service that is always consistent with the Brand SOP. Always have a cheerful disposition and a positive attitude to ensure 100% customer satisfaction. KEY ACCOUNTABILITIES • To ensure that all colleagues’ activities adhere to and support the ICDR Quality Standards • Provide a link between kitchen and service areas • Provide table and/or counter service to customers for all food & beverages. • Deliver professional service based on the sequence of service training that has been provided within the outlet. • Possess the ability to function and work behind the bar as well on the floor. • Possess good knowledge of both food & beverage service as well as Beverage & Food production behind the bar. • Remain updated with all knowledge of food and beverages on the menu, thereby providing advice to guests to place their order. • Receive and store food and beverage adhering to all food hygiene regulations and • procedures. • Consistently monitor quality of food and beverages being served and report any discrepancies to the supervisor or outlet manager. • Consistently monitor service quality, escalating any major problems/complaints to the Restaurant Manager. • Actively promote the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue by adhering to training on upselling procedures and practices. • Maintain records in a timely fashion in the outlet as and when required, to support the restaurant supervisors. EXPERIENCE, QUALIFICATION & SKILLS: • High school Diploma or a relevant qualification. • Minimum 2 years of F&B experience in a similar role. • Excellent record of floor supervision. • Good interpersonal and problem-solving skills • Customer focused and team player Show more Show less