IT Onsite Support Technician

We are looking for an On-Site IT Support Technician to provide hands-on 1st and 2nd line IT support within a modern, Intune-managed workplace. Responsibilities include end-user support, device enrolment, Microsoft Intune, Company Portal, Microsoft 365, application deployment, and general hardware and software troubleshooting. The role also includes meeting room and collaboration support, including Microsoft Teams, video conferencing, displays, cameras, microphones, and connectivity troubleshooting. Strong technical skills and a professional, client-facing approach are essential. Previous experience within a corporate environment is required, ideally within a law firm or legal services environment. Who We Are AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward. What You’ll Do As an On-Site IT Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable. Key Responsibilities IT Support – 1st & 2nd Line • Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. • Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. • Diagnose and resolve hardware, software, network connectivity and user-profile issues. • Support new starters, leavers, device replacements and equipment refresh activities. • Prepare and configure laptops and other endpoint devices for users. • Support Active Directory and Entra ID-related user and device issues within agreed permissions. • Troubleshoot authentication, password, MFA and access-related issues. • Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. • Provide desk-side, remote and walk-up support while maintaining a high level of customer service. Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role. Responsibilities Include • Enrol and re-enrol Windows devices into Microsoft Intune / Endpoint Manager. • Configure and troubleshoot devices during initial deployment and user onboarding. • Register devices and verify successful communication with Intune. • Configure and troubleshoot Microsoft Company Portal. • Support users with Company Portal registration and device setup. • Deploy and install approved applications through Company Portal. • Troubleshoot applications that fail to download, install or update through Company Portal. • Check application deployment status and identify failed or pending installations. • Initiate device sync and policy refreshes and verify successful policy application. • Troubleshoot device compliance issues and identify why endpoints are reporting as non-compliant. • Verify configuration profiles, security policies and application deployment status. • Support device rebuilds, resets, re-enrolments and replacement-device migrations. • Troubleshoot Conditional Access issues relating to device compliance and user access. • Escalate advanced Intune policy, configuration or backend issues to the appropriate client IT team or managed service provider. Microsoft 365 & User Support Provide Support Across The Microsoft 365 Environment, Including • Microsoft Outlook • Microsoft Teams • OneDrive • SharePoint • Microsoft Office applications • Exchange-related user issues • Microsoft Entra ID / authentication Support user onboarding and offboarding in accordance with client processes, including account access, device setup, Microsoft 365 configuration and application availability. AV & Meeting Room Technology Provide day-to-day support for professional AV and collaboration systems across meeting rooms, boardrooms and shared spaces. Technologies Include • Microsoft Teams Rooms (MTR) • Crestron DM-NVX AV-over-IP • Crestron 4-Series control processors and touch panels • Biamp Tesira DSP platforms • Cisco Room Kit Pro • Poly Studio X70 / X52 • Poly TC10 touch controllers • Sennheiser TeamConnect Ceiling microphones • Shure Microflex Wireless and ULX-D • Dante audio networking • PTZ cameras, displays, amplifiers, speakers and associated meeting-room peripherals Responsibilities include supporting users with meeting setup, content sharing and conferencing; troubleshooting audio, video, camera, microphone and control-system issues; performing routine system health checks; and providing hands-on assistance during important meetings and events. The technician will diagnose issues at first line and escalate complex AV programming, DSP or infrastructure faults where required. CLIENT INTERACTION & CORPORATE ENVIRONMENT • Deliver a professional, responsive and discreet support service appropriate for a corporate workplace. • Previous experience supporting users within a corporate or professional services environment is essential. • Experience within a law firm or legal services organisation is highly desirable. • Confident supporting senior stakeholders, executives and other high-profile users. • Maintain professionalism and composure when resolving urgent issues during meetings or business-critical activities. • Work closely with client IT, facilities and workplace teams. • Communicate clearly with users throughout incidents and service requests. • Follow established incident, escalation, security and change-management procedures. DOCUMENTATION & REPORTING • Maintain accurate records of IT and AV incidents, service requests, actions and resolutions. • Document device deployments, rebuilds and endpoint-related activities. • Update knowledge-base articles and user support documentation. • Identify recurring issues and recommend opportunities to improve the user experience. • Maintain accurate asset and device information where requir

Strong technical skills and a professional, client-facing approach are essential. Previous experience within a corporate environment is required, ideally within a law firm or legal services environment.

As an On-Site IT Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. You will also provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The role is highly user-facing and requires experience supporting users within a corporate environment; experience within a law firm or legal services environment is highly desirable. Key responsibilities include IT support (1st & 2nd line), troubleshooting Windows devices and peripherals, managing incidents via the client’s service desk, configuring devices for onboarding, supporting Active Directory/Entra ID issues, and ensuring high levels of customer service. You will manage Intune/Endpoint Management tasks such as enrolment, device deployment, Company Portal configuration, application deployment and compliance checks, plus device rebuilds and migrations. In Microsoft 365 & user support, you’ll assist with Outlook, Teams, OneDrive, SharePoint, Office applications, Exchange-related issues and Entra ID authentication. You’ll also deliver day-to-day AV and meeting room support for technologies like Teams Rooms, Crestron, Biamp Tesira, Cisco Room Kit Pro, Poly Studio devices, Sennheiser and Shure audio solutions, and related peripherals, including performing health checks and providing hands-on support during meetings and events. Client interaction requires delivering professional, discreet support for a corporate workplace, supporting senior stakeholders, and maintaining professionalism during urgent issues. Documentation and reporting duties include maintaining records of incidents and resolutions, updating knowledge-base articles, and tracking asset information.