Head of Operational Excellence

Key Responsibilities • Manage the development, review, and maintenance of standard operating procedures across terminal operations to ensure consistent and standardized operational practices • Manage the development and upkeep of operational process documentation and work instructions to ensure clarity and consistency across terminals and shifts • Manage the Ground Operating Manual required by GACA through controlled amendment cycles to keep it accurate, current, and compliant with regulatory changes • Ensure alignment between the Ground Operating Manual, SOPs, and work instructions to maintain a coherent and consistent operational documents • Support HSSQE in maintaining audit readiness by providing accurate documentation and manual content to enable regulatory submissions and inspections • Manage operational communications to frontline teams through approved channels and alignment with Corporate Communications to ensure clear, timely, and consistent instructions • Lead operational improvement initiatives through process analysis and standardization to improve the efficiency and effectiveness of operational practices • Embed improved processes into procedures and documentation through post-implementation review and audits to sustain adoption and prevent regression • Build improvement and problem-solving capability across operational teams through standardized methods to strengthen a culture of continuous improvement • Advise operational leadership on procedural gaps, standardization needs, and improvement priorities to support sound and standardized operational decisions Show more Show less

Manage the development, review, and maintenance of standard operating procedures across terminal operations to ensure consistent and standardized operational practices. Manage the development and upkeep of operational process documentation and work instructions to ensure clarity and consistency across terminals and shifts. Manage the Ground Operating Manual required by GACA through controlled amendment cycles to keep it accurate, current, and compliant with regulatory changes. Ensure alignment between the Ground Operating Manual, SOPs, and work instructions to maintain a coherent and consistent operational documents. Support HSSQE in maintaining audit readiness by providing accurate documentation and manual content to enable regulatory submissions and inspections. Manage operational communications to frontline teams through approved channels and alignment with Corporate Communications to ensure clear, timely, and consistent instructions. Lead operational improvement initiatives through process analysis and standardization to improve the efficiency and effectiveness of operational practices. Embed improved processes into procedures and documentation through post-implementation review and audits to sustain adoption and prevent regression. Build improvement and problem-solving capability across operational teams through standardized methods to strengthen a culture of continuous improvement. Advise operational leadership on procedural gaps, standardization needs, and improvement priorities to support sound and standardized operational decisions.