Customer Service Manager

Our client is a growing health and wellness brand. The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. Responsibilities • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth • Establish performance benchmarks and hold team to those goals • Resolve customer conflicts and handle escalation procedures Qualifications • Bachelor's degree or equivalent experience • 3+ years' of customer service • Excellent written and verbal communication skills • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Show more Show less

Bachelor's degree or equivalent experience; 3+ years' of customer service; Excellent written and verbal communication skills; Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth; Establish performance benchmarks and hold team to those goals; Resolve customer conflicts and handle escalation procedures