Logistics Coordinator (Outsourced)

About Tradeling Group Join the force transforming MENA’s B2B landscape. Established in 2019 and backed by the Government of Dubai (DAFZA), Tradeling Group is building the digital future of trade. We operate a comprehensive B2B ecosystem that bridges global supply with regional demand through a tech-first approach. At our core is a world-class digital marketplace hosting over one million SKUs across key categories. Beyond the marketplace, we empower businesses through a suite of integrated additional services, including logistics and fulfillment, trade financing, and digital marketing support. Following our landmark acquisition of Axiom Distribution, we have evolved into a regional powerhouse that merges marketplace innovation with deep logistics leadership. At Tradeling, we don't just facilitate transactions; we provide the end-to-end infrastructure for businesses to trade smarter, faster, and more efficiently. Role Purpose The Logistics Coordinator manages daily dispatch execution, general shift and sorting activities across last-mile operations to ensure smooth operational flow in a high-volume environment. The role acts as the link between FC teams and delivery partners, ensuring effective route planning, correct routing, timely pickups and proper documentation. Key Responsibilities • Lead dispatch planning and wave-based dispatch schedules, and handle delivery partner coordination for pickup timings, vehicle placement and handovers. • Carry out route planning and route optimization, including multi-zone route planning, to improve on-time delivery and reduce cost per drop. • Manage load planning & allocation and capacity planning, matching daily parcel volumes to available vehicles and drivers. • Oversee fleet coordination and track vehicle utilization to make sure capacity is used efficiently across all waves. • Monitor sorting accuracy and ensure parcels are routed correctly. • Validate dispatch logsheets, pallet counts and DA handover documentation. • Drive exception management (missing, damages, delays), including misroutes and delayed pickups and deliveries, through to resolution. • Carry out driver performance monitoring on delivery attempts, on-time performance and POD compliance, and escalate gaps to delivery partners. • Ensure SLA compliance (DSR, PSR) and take corrective action where targets are at risk. • Maintain clear stakeholder communication, sharing operational updates with customer service, commercial teams and other stakeholders. • Ensure scanning compliance on TMS / WMS and proper closure of dispatch activities as per the scheduled wave times. • Support shift leads in managing manpower and workflow. • Own daily operational reporting, using Excel reporting to track dispatch, SLA and exception trends. • Follow all operational controls and IMS/SOP requirements to protect product quality, integrity and food safety. • Identify and report hazards, unsafe acts, near misses, product damage or food-safety concerns, and take immediate action to control risks; stop any unsafe activity and escalate when needed. • Support incident investigations, complete CAPA actions, and maintain accurate IMS records and documentation. • Maintain housekeeping and safe access to emergency routes/equipment, and support emergency response through alarms, evacuation and safety briefings. Requirements • 2–4 years of experience in last-mile operations or FC operations. • Hands-on experience in route planning, dispatch planning and fleet coordination. • Proven ability to manage high-volume operations and fast-paced wave-based dispatch environments. • Proficiency with TMS / WMS, scanning tools and basic systems. • Strong Excel reporting skills (pivot tables, lookups, dashboards). • Strong coordination, documentation, stakeholder communication and follow-up skills. • Availability to work shifts, including peak periods and public holidays. Key Performance Indicators (KPIs) • 5S and safety compliance • Dispatch on-time percentage as per wave time >98% • Sorting accuracy >98% • SLA compliance: DSR >98% and PSR >95% • Vehicle utilization and route adherence • Reconciliation and compliance Why Join Us • Work at a fast-growing, government-backed digital company. • Collaborate with a diverse and talented team. • Be part of MENA’s evolving B2B ecosystem. • Competitive salary and benefits package. • Opportunities for growth, learning, and innovation. Equal Opportunity Employer At Tradeling, we are committed to diversity, inclusion, and integrity, and we strive to create a workplace that reflects these values. All employment decisions are made based on qualifications, merit, and business needs. Show more Show less

2–4 years of experience in last-mile operations or FC operations. Hands-on experience in route planning and fleet coordination. Proficiency with TMS / WMS, scanning tools and basic systems. Strong Excel reporting skills (pivot tables, lookups, dashboards). Strong coordination, documentation, stakeholder communication and follow-up skills. Availability to work shifts, including peak periods and public holidays.

Lead dispatch planning and wave-based dispatch schedules, and handle delivery partner coordination for pickup timings, vehicle placement and handovers. Carry out route planning and route optimization, including multi-zone route planning, to improve on-time delivery and reduce cost per drop. Manage load planning & allocation and capacity planning, matching daily parcel volumes to available vehicles and drivers. Oversee fleet coordination and track vehicle utilization to make sure capacity is used efficiently across all waves. Monitor sorting accuracy and ensure parcels are routed correctly. Validate dispatch logsheets, pallet counts and DA handover documentation. Drive exception management (missing, damages, delays), including misroutes and delayed pickups and deliveries, through to resolution. Carry out driver performance monitoring on delivery attempts, on-time performance and POD compliance, and escalate gaps to delivery partners. Ensure SLA compliance (DSR, PSR) and take corrective action where targets are at risk. Maintain clear stakeholder communication, sharing operational updates with customer service, commercial teams and other stakeholders. Ensure scanning compliance on TMS / WMS and proper closure of dispatch activities as per the scheduled wave times. Support shift leads in managing manpower and workflow. Own daily operational reporting, using Excel reporting to track dispatch, SLA and exception trends. Follow all operational controls and IMS/SOP requirements to protect product quality, integrity and food safety. Identify and report hazards, unsafe acts, near misses, product damage or food-safety concerns, and take immediate action to control risks; stop any unsafe activity and escalate when needed. Support incident investigations, complete CAPA actions, and maintain accurate IMS records and documentation. Maintain housekeeping and safe access to emergency routes/equipment, and support emergency response through alarms, evacuation and safety briefings.