Senior IT Support Engineer

Job Description • Provide technical support for hardware, software, and network issues. • Troubleshoot and resolve complex desktop and application problems. • Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices. • Support Windows/macOS, Outlook/O365, Intune/ ABM,JAMF, Next Think and common enterprise applications / basic understanding of security software and Active Directory. • Support meeting room devices and coordinate with vendors/internal teams as needed. • Mentor junior IT staff and provide technical guidance. Qualification Bachelor’s Degree in Information Technology, Computer Science, or a related field. Experience • 4–7 years of hands-on experience in IT Support / Desktop Support / End User Computing or similar role. • Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices. • Support Windows/macOS, Outlook/O365, Intune/ ABM, and common enterprise applications / basic understanding of security software and Active Directory. Other Requirement (eg:- UAE Driving License) MAC / IOS exp. mandatory, We are looking for a senior IT support Candidate with a valid driving license preferred because site visits and event support may be required. Show more Show less

Bachelor’s Degree in Information Technology, Computer Science, or a related field. 4–7 years of hands-on experience in IT Support / Desktop Support / End User Computing or similar role. MAC / IOS experience is mandatory.

Provide technical support for hardware, software, and network issues. Troubleshoot and resolve complex desktop and application problems. Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices. Support Windows/macOS, Outlook/O365, Intune/ ABM, JAMF, Next Think and common enterprise applications / basic understanding of security software and Active Directory. Support meeting room devices and coordinate with vendors/internal teams as needed. Mentor junior IT staff and provide technical guidance.