IT Support

Responsibilities • Provide Technical Support – Assist users with hardware, software, and network issues through phone, email, or in person. • Install and Configure Systems – Set up computers, printers, operating systems, applications, and other IT equipment. • Troubleshoot Technical Problems – Diagnose and resolve system, network, and software issues to minimize downtime. • Maintain IT Equipment – Perform routine maintenance, updates, and repairs on computers and peripheral devices. • Manage User Accounts – Create, update, and deactivate user accounts, passwords, and access permissions. • Monitor System Performance – Ensure IT systems, networks, and devices are operating efficiently and report any issues. • Document Support Activities – Record incidents, solutions, and system changes in the help desk or ticketing system. • Ensure Security and Compliance – Apply security updates, antivirus protection, and follow company IT policies to protect data and systems. Position Requirement Minimum Qualifications Information Technology (IT) Minimum Experience 3 Years Competencies Computer hardware, software, operating systems, networking, and IT security basics. Troubleshooting, technical support, problem-solving, communication, and customer service. Attention to detail, analytical thinking, teamwork, time management, adaptability, and ability to work under pressure. Show more Show less

Information Technology (IT); 3 Years experience; competencies: computer hardware, software, operating systems, networking, and IT security basics; Troubleshooting, technical support, problem-solving, communication, and customer service; Attention to detail, analytical thinking, teamwork, time management, adaptability, and ability to work under pressure.

Provide Technical Support – Assist users with hardware, software, and network issues through phone, email, or in person. Install and Configure Systems – Set up computers, printers, operating systems, applications, and other IT equipment. Troubleshoot Technical Problems – Diagnose and resolve system, network, and software issues to minimize downtime. Maintain IT Equipment – Perform routine maintenance, updates, and repairs on computers and peripheral devices. Manage User Accounts – Create, update, and deactivate user accounts, passwords, and access permissions. Monitor System Performance – Ensure IT systems, networks, and devices are operating efficiently and report any issues. Document Support Activities – Record incidents, solutions, and system changes in the help desk or ticketing system. Ensure Security and Compliance – Apply security updates, antivirus protection, and follow company IT policies to protect data and systems.