Senior L2 IT Support Engineer - Immediate Joiners Only

• Work with a team of engineers & resolve assigned tickets by visiting client sites. • End user support onsite by visiting client sites. • Excellent knowledge on MS Windows 10, 11 operating system. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills Candidate must have strong English Communication skill Immediate Joiners - Mandatory Work Experience: 7+ Years. Salary: 8,000 - 8,500 AED Per Month Location: Abu Dhabi Show more Show less

7+ years of work experience in IT support or related field. Excellent English communication skills. Immediate joining is mandatory.

Work with a team of engineers and resolve assigned tickets by visiting client sites. Provide end-user on-site support. Install, configure, and troubleshoot applications and systems (Windows 10/11, Windows Server 2012/2016/2019/2022, RAID, server migrations, clustering). Troubleshoot iOS and macOS. Install and troubleshoot MS Office, Outlook, and O365; manage SharePoint and OneDrive; handle email hosting migrations and DNS management. Work with MS Azure, Intune and cloud technologies. Troubleshoot LAN/WAN, Wi-Fi APs; install/configure printers; configure email on PC and mobile. Manage backups (Veeam, Cloud Backup, Acronis) and storage (QNAP/NAS/Data Migration). Knowledge of Active Directory, GPO, DHCP/DNS, firewalls (FortiGate/SonicWall/Sophos), VPN (IPsec/SSL). Setup Video Conferencing, CCTV/NVR/DVR configurations. Proactively identify improvements, perform preventive maintenance, and maintain IT assets/inventory/documentation. Maintain strong user-support attitude and communication.