Hotel Manager

As the Hotel Manager, you are responsible for bringing Earth Jumeirah to life. You will oversee every aspect of the pre-opening journey, including recruitment, culture building, operational readiness, commercial performance, guest experience, and brand delivery. This role requires a highly visible, hands-on leader who thrives in lifestyle hospitality environments and enjoys building something from the ground up - you will be the on-property custodian of the Earth Hotels philosophy of creating joyful places that inspire people to wake up every day. The Hotel Manager's scope will include a deep focus on the guest journey, championing service excellence, and management oversight of the rooms division. Key Job Responsibilities: • Build and execute the opening critical path, ensuring operational readiness across every department. • Recruit, onboard, and develop the opening operational team and wider People community • Create an opening culture that reflects the energy and values of Earth Hotels from day one. • Lead all hotel departments with a focus on Rooms Division to ensure smooth daily operations and consistent service delivery. • Create a guest-first environment where every Earthling (team member) feels welcomed, inspired, and connected. • Maintain exceptional standards across service, cleanliness, presentation, and safety. • Monitor guest feedback and continuously evolve the experience through innovation and creativity. • Strive to empower your teams to deliver service that is authentic, non scripted and purposeful. • Remain highly visible throughout the property, engaging with guests and Peoples daily. • Drive a culture where the hotel feels alive every day through thoughtful programming and collaborations. • Manage the hotel’s financial performance through budgeting, cost control, and revenue optimization. • Review financial reports, performance trends, and KPIs, ensuring corrective action is taken when needed. • Work closely with Sales, Marketing, and Revenue teams to maximize occupancy, ADR, and total revenue. • Identify new commercial opportunities and partnerships that enhance profitability. • Recruit, inspire, coach, and develop a high-performing leadership team. • Build a culture that is collaborative, inclusive, entrepreneurial, and accountable. • Create a culture of hospitality where Earthlings are proud and incentivized to go the extra mile. • Ensure strong succession planning and talent development throughout the property. • Foster an environment where Earthlings feel empowered to contribute ideas and shape the guest experience. • Partner closely with People & Culture to maintain high engagement and retention. • Act as the ultimate guardian of the Earth Hotels brand on property. • Ensure the hotel’s design, service style, energy, and experiences consistently reflect the Earth philosophy. • Challenge traditional hospitality thinking and encourage continuous improvement. • Drive innovation across operations, guest engagement, technology, and sustainability. • Build meaningful relationships with local partners, suppliers, government stakeholders, and the wider community. • Champion sustainable operating practices throughout the hotel. • Support initiatives that create positive environmental and social impact. • Position the hotel as a responsible and engaged member of the local community. • Ensure full compliance with all UAE regulations, licensing requirements, health and safety legislation, and Earth Hotels policies. • Maintain operational readiness for audits and inspections. • Oversee emergency procedures, security protocols, and crisis management planning. • Provide regular operational and commercial updates to ownership and corporate leadership. • Monitor and report on all key financial, operational, guest satisfaction, and people metrics. • Represent Earth Hotels professionally within the market and the broader hospitality industry. • Lead by example and embody the values and culture of the brand. • Promote a safe, welcoming, and positive environment for Earthlings and Peoples alike. • Ensure all health, safety, hygiene, and service standards are consistently maintained. What we're looking for • Proven experience in hotel pre-opening - you’ve lived the ride from empty rooms and blank SOPs to a fully live, buzzing property, and that energy is what gets you out of bed. • Strong Rooms Division background (Front Office and Guest Relations), with the confidence to lead every Earthling-facing touchpoint with warmth and hustle. • A genuine guest-first leader who owns the Earthling journey end-to-end, with the hands-on energy suited to an intimate, high-touch property where every detail is felt. • Broad exposure to overall hotel operations, happy to roll up your sleeves across Food & Beverage, Engineering, Sales and Revenue within a lean, close-knit crew of Peoples. • Experience within a boutique, lifestyle, or design-led hotel brand is a big plus, alongside a genuine love for Earth Hotels’ vibrant, good-vibes-only, lifestyle-driven spirit. • Experience in the GCC region is preferred. Show more Show less

Proven experience in hotel pre-opening; Strong Rooms Division background (Front Office and Guest Relations); hands-on leader with guest-first approach; experience across multiple hotel operations (F&B, Engineering, Sales and Revenue) in a lean, close-knit team; experience in boutique, lifestyle, or design-led hotel brands; GCC region experience preferred.

Build and execute the opening critical path, ensuring operational readiness across every department; Recruit, onboard, and develop the opening operational team and wider People community; Create an opening culture reflecting Earth Hotels values from day one; Lead all hotel departments focusing on Rooms Division to ensure smooth daily operations and consistent service; Maintain exceptional standards across service, cleanliness, presentation, and safety; Monitor guest feedback and evolve the experience; Drive a culture of authentic, non-scripted service; Maintain high visibility and engagement with guests and staff; Manage financial performance through budgeting, cost control, and revenue optimization; Review financial reports and KPIs; Collaborate with Sales, Marketing, and Revenue teams to maximize occupancy, ADR, and total revenue; Identify new commercial opportunities; Recruit and develop a high-performing leadership team; Build a collaborative, entrepreneurial, and accountable culture; Ensure brand stewardship and adherence to Earth Hotels philosophy; Ensure health, safety, and regulatory compliance; Oversee audits, emergency procedures, and crisis management; Provide regular operational and commercial updates to ownership and leadership; Represent Earth Hotels within the market and industry.