Front Office Manager - Front Office - Jumeirah Beach Hotel

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah’s founding property, characterized by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Front Desk Manager -Front Office to join in Jumeirah Beach Hotel. The main duties and responsibilities of this role include: • Foster a positive work environment within the Front Office department and promote effective communication and teamwork between departments to enhance morale and productivity. • Delegate tasks, empower, and coach colleagues, Team Leaders, and Managers to achieve desired results, fostering professional growth and skill development. • Oversee the maintenance and configuration of the Opera system, ensuring accuracy in profile and reservation inputs, adherence to selling strategies, and regular clean-up of duplicate profiles and expired rates. • Analyze Guest Satisfaction Reports to monitor the level of service provided by the department, investigate areas for improvement, and take corrective action to enhance guest satisfaction. • Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction. • Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, optimizing revenue and controlling expenses. About You The ideal candidate for this position will have the following experience and qualifications: • Bachelor's degree in hospitality management, Business Administration, or related field. • 6-8 years of experience in similar role within the luxury hospitality industry • Proven ability to lead, coach, and develop high-performing teams while fostering a culture of service excellence. • Strong communication and interpersonal skills, with the ability to build effective relationships across multiple stakeholders. • Excellent guest engagement and relationship management skills with a passion for delivering exceptional guest experiences. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED). Show more Show less