Assistant Restaurant Manager

Mandarin Oriental Muscat is looking for an Assistant Restaurant Manager to join our Food and Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Muscat Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities, and sweeping sea or mountain views. Responsibilities • Support the day-to-day management of the assigned Food & Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards. • Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests. • Ensure colleagues report for and complete their shifts according to scheduled working hours. • Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets. • Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained. • Ensure all colleagues are familiar with correct billing and payment procedures. • Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use. • Conduct daily briefings and participate in relevant operational and departmental meetings. • Attend and actively participate in training sessions organized by Mandarin Oriental. • Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues. • Ensure VIP guests and special requests are handled according to Mandarin Oriental standards. • Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team. • Conduct and attend relevant meetings in the absence of the Restaurant Manager when required. • Support the efficient and profitable operation of the assigned Food & Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction. • Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management. • Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development. • Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible. • Supervise Food & Beverage service by directing, supporting, and guiding colleagues throughout the operation. • Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager. • Identify training and development needs within the team and provide coaching and on-the-job support. • Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support. • Lead by example and promote Mandarin Oriental’s philosophy, culture, Guiding Principles, and Legendary Quality Experiences. • Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team. • Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures. • Ensure greeting, seating, order-taking, and overall service delivery are performed according to Mandarin Oriental standards. • Understand and communicate relevant upselling strategies to the team. • Ensure food and beverages are presented and served according to Mandarin Oriental standards. • Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience. • Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests. • Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate. • Build positive guest relationships and actively seek feedback to continuously improve service delivery. • Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues. • Ensure the assigned Food & Beverage environment is maintained according to Mandarin Oriental standards. • Foster positive colleague relations, teamwork, and effective communication within the team and across departments. • Support a culture of accountability, collaboration, respect, and continuous improvement. • Perform additional duties and special projects as assigned by the Restaurant Manager or Food & Beverage leadership. Health, Safety & Compliance • Be aware of and comply with safe working practices and all applicable FLHSS requirements, including awareness of specific workplace hazards. • Comply with local regulations and relevant food hygiene standards. • Ensure HACCP and Safe & Sound procedures are consistently followed. • Wear appropriate protective clothing or equipment provided or recommended by the hotel when required. • Report defects relating to the building, equipment, or facilities according to hotel procedures. • Ensure accidents involving colleagues, guests, or visitors are promptly reported according to hotel procedures. • Attend all required fire, health, safety, food hygiene, and statutory training. • Be fully familiar with the hotel’s fire safety plans and emergency procedures. • Ensure colleagues follow applicable Safe & Sound, health and safety, and HACCP procedures. • Attend any additional training considered appropriate by the Head of Department. Qualifications & Skills • Previous experience in Food & Beverage operations within a luxury hotel or high-end hospitality environment. • Previous supervisory or assistant management experience is preferred. • Strong knowledge of luxury Food & Beverage service standards. • Excellent guest service and interpersonal skills. • Strong leadership, coaching, and team-management capabilities. • Ability to remain calm and professional in a fast-paced operational environment. • Strong organizational and problem-solving skills. • Ability to multitask, prioritize effectively, and make sound operational decisions. • Commercial awareness with an understanding of cost control, revenue generation, and upselling. • Strong attention to detail and commitment to quality. • Excellent ve

Previously in Food & Beverage operations within a luxury hotel or high-end hospitality environment. Previous supervisory or assistant management experience is preferred.

Support the day-to-day management of the assigned Food & Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards. Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests. Ensure colleagues report for and complete their shifts according to scheduled working hours. Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets. Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained. Ensure all colleagues are familiar with correct billing and payment procedures. Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use. Conduct daily briefings and participate in relevant operational and departmental meetings. Attend and actively participate in training sessions organized by Mandarin Oriental. Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues. Ensure VIP guests and special requests are handled according to Mandarin Oriental standards. Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team. Conduct and attend relevant meetings in the absence of the Restaurant Manager when required. Support the efficient and profitable operation of the assigned Food & Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction. Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management. Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development. Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible. Supervise Food & Beverage service by directing, supporting, and guiding colleagues throughout the operation. Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager. Identify training and development needs within the team and provide coaching and on-the-job support. Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support. Lead by example and promote Mandarin Oriental’s philosophy, culture, Guiding Principles, and Legendary Quality Experiences. Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team. Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures. Ensure greeting, seating, order-taking, and overall service delivery are performed according to Mandarin Oriental standards. Understand and communicate relevant upselling strategies to the team. Ensure food and beverages are presented and served according to Mandarin Oriental standards. Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience. Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests. Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate. Build positive guest relationships and actively seek feedback to continuously improve service delivery. Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues. Ensure the assigned Food & Beverage environment is maintained according to Mandarin Oriental standards. Foster positive colleague relations, teamwork, and effective communication within the team and across departments. Support a culture of accountability, collaboration, respect, and continuous improvement. Perform additional duties and special projects as assigned by the Restaurant Manager or Food & Beverage leadership.