Senior Business Analyst -Product HCM

Hiring: Senior Business Analyst – Product HCM Location: Dubai Duration: 1 Year + Extension We are looking for a Mid-Level Support Product Owner to manage requests and live operations for Salesforce Products. Required Skills & Experience: • 3–5 years of experience in product management or support roles, with a focus on Salesforce products • Experience in product management with a focus on live product operations and support within a large and complex organization • Proven experience on Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud • Background in software engineering with hands-on experience in managing and supporting live digital assets • Proficiency in Agile methodologies and tools such as Scrum, Kanban and Jira • Experience with incident management and resolution processes • Experience with Root Cause Analysis and preventive measures • Experience managing and prioritizing support requests and live-issue backlogs • Strong stakeholder communication and issue-resolution coordination • Strong technical background with the ability to understand and troubleshoot complex issues • Bachelor’s degree in Computer Science, Software Engineering, or a related field • Salesforce Administrator Certification • Product Management or ITIL certification is a plus Interested candidates can share their updated CV via mail [email protected] Show more Show less

3–5 years of experience in product management or support roles, with a focus on Salesforce products; experience in product management with live product operations and support within a large and complex organization; proven experience on Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud; background in software engineering with hands-on experience in managing and supporting live digital assets; proficiency in Agile methodologies and tools such as Scrum, Kanban and Jira; experience with incident management and resolution processes; experience with Root Cause Analysis and preventive measures; experience managing and prioritizing support requests and live-issue backlogs; strong stakeholder communication and issue-resolution coordination; strong technical background with the ability to understand and troubleshoot complex issues; Bachelor’s degree in Computer Science, Software Engineering, or a related field; Salesforce Administrator Certification; Product Management or ITIL certification is a plus.

Manage requests and live operations for Salesforce products; oversee live product operations and support for Salesforce products; manage and prioritize support requests and live-issue backlogs; coordinate incident resolution; perform root cause analysis and implement preventive measures; maintain strong stakeholder communication and issue-resolution coordination.