Salesforce Delivery Manager

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We are seeking an experienced and visionary Salesforce Delivery Manager / Director to lead the execution, governance, and client engagement for our enterprise-grade Salesforce transformation programs. In this role, you will be responsible for end-to-end program delivery, managing cross-functional technical teams, driving account growth, and acting as a trusted advisor to senior client executives (CXOs). The ideal candidate brings a proven track record of delivering complex, multi-cloud Salesforce solutions (Sales, Service, Marketing, Commerce, Data Cloud) within large enterprise environments, combined with deep consulting leadership and delivery excellence. Key Responsibilities • Enterprise Program & Delivery Management • Own end-to-end delivery of large-scale Salesforce implementations and transformation roadmaps from inception to post-launch adoption. • Define and enforce delivery governance, risk management frameworks, quality standards, and KPIs across all active programs. • Direct multi-disciplinary delivery teams (Project Managers, Solution Architects, Salesforce Developers, Business Analysts, and QA). • Manage portfolio financials, P&L, resource utilization, budget tracking, and schedule variance across engagements. • Strategic Client & Stakeholder Engagement • Serve as the single point of accountability and primary executive escalation point for key client stakeholders and CXOs. • Facilitate Steering Committee meetings, Quarterly Business Reviews (QBRs), and executive reporting to demonstrate ROI and value realization. • Build strong, trusted relationships with clients, aligning business goals with Salesforce technical execution. • Practice Leadership & Solutioning • Collaborate with pre-sales and solution architecture teams to define delivery scope, effort estimation, Statement of Work (SOW) drafting, and multi-vendor alignment. • Identify growth opportunities within existing accounts (upsell and cross-sell) to expand the Salesforce footprint. • Champion Agile, Scrum, and modern release management methodologies across the delivery organization. • Mentor and coach delivery leads and project managers to build a high-performing practice. Requirements & Qualifications • Experience: 10 to 15+ years of overall IT delivery/consulting experience, with at least 6–8+ years dedicated to leading enterprise Salesforce programs. • Track Record: Proven history of leading multi-cloud Salesforce transformations (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud/Integration) for major enterprise clients. • Consulting Background: Prior experience in top-tier management or technology consulting firms (e.g., Big 4, System Integrators) is strongly preferred. • Methodology: Deep expertise in Agile/Scrum, Hybrid, and Waterfall project management frameworks, with hands-on proficiency in Jira, Confluence, and MS Project. • Domain Exposure: Background across industries such as Financial Services, Government, Real Estate, Retail, or Telecom is a plus. • Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Preferred Certifications • Project Management: Project Management Professional (PMP), Program Management Professional (PgMP), or Professional Scrum Master (PSM / CSM). • Salesforce: Salesforce Certified Administrator, Platform App Builder, or Salesforce Certified Consultant (Sales/Service/Marketing Cloud). This job can be filled in Dubai. Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide. Show more Show less

Experience: 10 to 15+ years of overall IT delivery/consulting experience, with at least 6–8+ years dedicated to leading enterprise Salesforce programs. Proven history of leading multi-cloud Salesforce transformations (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud/Integration) for major enterprise clients. Prior experience in top-tier management or technology consulting firms is strongly preferred. Methodology: Deep expertise in Agile/Scrum, Hybrid, and Waterfall project management frameworks, with hands-on proficiency in Jira, Confluence, and MS Project. Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Preferred Certifications include PMP, PgMP, or PSM/CSM; Salesforce Certified Administrator, Platform App Builder, or Consultant certifications.

Enterprise Program & Delivery Management: Own end-to-end delivery of large-scale Salesforce implementations and transformation roadmaps from inception to post-launch adoption. Define and enforce delivery governance, risk management frameworks, quality standards, and KPIs across all active programs. Direct multi-disciplinary delivery teams (Project Managers, Solution Architects, Salesforce Developers, Business Analysts, and QA). Manage portfolio financials, P&L, resource utilization, budget tracking, and schedule variance across engagements. Strategic Client & Stakeholder Engagement: Serve as the single point of accountability and primary executive escalation point for key client stakeholders and CXOs. Facilitate Steering Committee meetings, Quarterly Business Reviews (QBRs), and executive reporting to demonstrate ROI and value realization. Build strong, trusted relationships with clients, aligning business goals with Salesforce technical execution. Practice Leadership & Solutioning: Collaborate with pre-sales and solution architecture teams to define delivery scope, effort estimation, SOW drafting, and multi-vendor alignment. Identify growth opportunities within existing accounts (upsell and cross-sell) to expand the Salesforce footprint. Champion Agile, Scrum, and modern release management methodologies across the delivery organization. Mentor and coach delivery leads and project managers to build a high-performing practice.