Teller.Business Support.Operations

Key Result Areas. · Process all counter transactions accurately and swiftly in accordance with the laid down procedures. · Strive towards reducing wait time and serve time by efficient processing of all transactions. · Strive towards managing customer expectation for each interaction. · Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times. · Be vigilant and alert on any possible frauds ad risks. · Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction. · Ensure cash shortages and excesses both at counter and ATM are at zero. · Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation. · Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit. Knowledge, Skills & Experience · Knowledge of all instruments handled at counter. · Good customer service skills. · Ability to work under pressure. · Should be detail oriented, quick with numbers, very vigilant. · Ability to handle routine work with the same enthusiasm and vigour. · Processes related to financial transactions. · Possess good communication and interpersonal skills. · 1-3 years of experience in handling cash related function Show more Show less

1-3 years of experience in handling cash related function; knowledge of all instruments handled at counter; good customer service skills; ability to work under pressure; detail oriented, quick with numbers, very vigilant; ability to handle routine work with the same enthusiasm and vigour; processes related to financial transactions; possess good communication and interpersonal skills.

Process all counter transactions accurately and swiftly in accordance with laid down procedures; strive to reduce wait time and improve service time; manage customer expectations for each interaction; ensure zero risk of cash differences by accurately processing cash transactions and ensuring correct cash delivery to customers; be vigilant for fraud risks; provide continuous feedback and seek guidance for any irregular or suspicious transactions; ensure cash shortages and excesses at counter and ATM are zero; investigate differences in cash balancing and reconciliation by following standard checks; adhere to policies and processes to maintain an acceptable risk rating of the counter area by Audit.