Operations / Patient Happiness Manager – Fujairah

Operations / Patient Happiness Manager – Fujairah 📍 Fujairah, UAE | Full-time | Hospital Setting 💰 Salary: AED 20,000/month A leading hospital in Fujairah is looking for an experienced Operations / Patient Happiness Manager to oversee day-to-day hospital operations and lead initiatives that enhance the overall patient experience. The ideal candidate will have a strong background in hospital operations management, with a focus on service quality, patient satisfaction, and operational efficiency. Key Responsibilities: • Oversee daily hospital operations across departments to ensure smooth, efficient service delivery • Develop and implement strategies to improve patient satisfaction and overall experience • Monitor patient feedback, complaints, and satisfaction metrics; drive continuous improvement initiatives • Collaborate with clinical and administrative teams to streamline patient journeys and reduce wait times • Ensure compliance with hospital policies, healthcare regulations, and quality standards • Lead and support front-line staff training on service excellence and patient-centered care • Prepare operational reports and present findings/recommendations to senior management Requirements: • Proven experience in hospital operations management (mandatory — candidates without hospital-specific operations experience will not be considered) • Prior work experience in the UAE is required • Bachelor's degree in Healthcare Management, Business Administration, or related field • Strong leadership, communication, and problem-solving skills • Fluency in English (Arabic is a plus) 📩 Interested candidates, please send your CV to [email protected]. Show more Show less

Proven experience in hospital operations management (mandatory — candidates without hospital-specific operations experience will not be considered); Prior work experience in the UAE is required; Bachelor's degree in Healthcare Management, Business Administration, or related field; Fluency in English (Arabic is a plus)

Oversee daily hospital operations across departments to ensure smooth, efficient service delivery; Develop and implement strategies to improve patient satisfaction and overall experience; Monitor patient feedback, complaints, and satisfaction metrics; drive continuous improvement initiatives; Collaborate with clinical and administrative teams to streamline patient journeys and reduce wait times; Ensure compliance with hospital policies, healthcare regulations, and quality standards; Lead and support front-line staff training on service excellence and patient-centered care; Prepare operational reports and present findings/recommendations to senior management