IT Support Specialist

To provide first level of help desk support to the issues reported by the business users. Responsibilities Technical Support • Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA. • Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions. Data Backup • Takes daily backup for all systems to ensure business continuity. Inventory Management • Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary. • Procures the needed IT equipments in line with the organization procurement policy. Transmed Purpose • Acts as a role model by living Transmed Purpose on daily basis. Qualifications Academic Education & Professional Certifications • Bachelor Degree in Information Technology or similar field Operational & Managerial Experience • 0 - 1 years of experience in IT Support role

Bachelor Degree in Information Technology or similar field. 0-1 years of experience in IT Support.

Installs and configures computer hardware/software, printers, conference room equipment and scanners within agreed SLA. Troubleshoots computer problems and determine source (hardware, software or network connection related) and advises on appropriate actions and solutions. Takes daily backup for all systems to ensure business continuity. Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary. Procures the needed IT equipment in line with the organization procurement policy.