IT Support Engineer & Cyber Security (L2+)

Company Description Goaco is an award-winning global consultancy that partners with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Established in 2010 and headquartered in the UK, Goaco has offices and experts across the UK, UAE, and Saudi Arabia. With over 100 subject-matter experts and a wider network of 16,000+ associate consultants, Goaco specializes in digital transformation, cyber security, data & AI, software development, cloud, and managed services. Recognized as UK Government digital experts, we are committed to shaping modern and efficient services through agility, deep domain knowledge, and a focus on impactful outcomes. Role Description We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles. Key Responsibilities • Provide 2nd line IT support and escalation handling for users in the UK and UAE • Using ITSM Tools such as Halo • Troubleshoot and resolve hardware, software, network and O365 issues • Administer and manage Microsoft Intune, including device enrolment and compliance • Support user onboarding/offboarding, email configurations, SharePoint and Teams • Comfortable troubleshooting problems on a Video call and Telephone • Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls • Respond to and escalate cyber security incidents, working with the SOC team • Contribute to patch management, endpoint protection and vulnerability remediation • Document known issues, create SOPs and update asset inventories • Work collaboratively with developers, security and infrastructure engineers across borders • Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota) Essential Skills and Experience • Minimum 3 years’ experience in IT support or service desk environment (L2 or higher) • Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint • Microsoft Intune experience (policy management, device compliance, remote actions) • Experience responding to security alerts and incident response procedures • Proven ability to set up and troubleshoot wired and wireless networks • Familiarity with ticketing systems and ITIL-aligned support processes • Strong verbal and written communication skills, comfortable dealing with non-technical users • Ability to work independently and as part of a distributed international team Desirable • Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200) • Experience supporting hybrid environments with Azure Active Directory • Understanding of security frameworks (ISO 27001, NIST) • SharePoint Administration / Migration • Experience in public sector or regulated industries • Knowledge of basic scripting or automation (PowerShell a plus) Show more Show less

Minimum 3 years’ experience in IT support or service desk environment (L2 or higher). Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Microsoft Intune experience (policy management, device compliance, remote actions). Experience responding to security alerts and incident response procedures. Proven ability to set up and troubleshoot wired and wireless networks. Familiarity with ticketing systems and ITIL-aligned support processes.

Provide 2nd line IT support and escalation handling for users in the UK and UAE. Troubleshoot and resolve hardware, software, network and O365 issues. Administer and manage Microsoft Intune, including device enrolment and compliance. Support user onboarding/offboarding, email configurations, SharePoint and Teams. Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls. Respond to and escalate cyber security incidents, working with the SOC team. Contribute to patch management, endpoint protection and vulnerability remediation. Document known issues, create SOPs and update asset inventories. Work collaboratively with developers, security and infrastructure engineers across borders. Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota).