Business Development Manager

The Business Development Manager – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations. Key responsibilities include: Sales & Growth • Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner) • Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors • Prepare and coordinate proposals, offers, and presentations for corporate and partner clients. • Track and maintain the sales pipeline, account activity, and performance dashboards Partnership Coordination • Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients • Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup • Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements • Monitor partner sales performance and provide regular feedback and improvement suggestions Marketing & Promotions • Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels • Support the execution of seasonal, tactical, and partner-specific promotions both online and in-store • Track campaign effectiveness and share learnings to enhance future performance Program Operations • Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations. • Assist with product enhancements, launches, and integration with loyalty and payment systems. • Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution Analytics & Reporting • Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance • Provide insights and recommendations with a focus on optimizing B2B sales and overall growth • Maintain and update dashboards, trackers, and market/competitor insights PROFILE FOR EFFECTIVENESS: Qualifications • Bachelor’s degree in business, Marketing, or related field • 3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or payments • Strong interest in sales and business development, particularly in the B2B space • Good communication and presentation skills with ability to engage external clients • Data-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plus Key Competencies • Commercially driven and target-oriented • Strong relationship-building and client engagement skills • Analytical and detail-oriented, with good problem-solving ability • Proactive, adaptable, and eager to learn • Strong team player with cross-functional collaboration skills • Excellent verbal and written communication in English (Arabic is a plus) Show more Show less