Assistant Guest Relations Manager

About the job Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. TAPASAKE is a Japanese-led dining concept with Mediterranean influence, reopening at One Za'abeel . Combining the precision of Japanese cuisine with the warmth of the Mediterranean, Tapasake brings together its signature restaurant, the UAE's longest suspended infinity pool. We are looking for a polished and proactive Assistant Guest Relations Manager to support the guest experience across Tapasake's restaurant, pool, and Sky Lounge, from reservation through to departure. Key Responsibilities: • Support the Guest Relations Manager in managing reservations and table/cabana allocation across the venue's restaurant, pool, and Sky Lounge. • Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits. • Greet and personally host VIP arrivals, ensuring a seamless welcome and handover to service teams. • Maintain and grow the guest database/CRM, tracking preferences, spend history, and special occasions. • Support coordination with promoters, hosts, and marketing on guest list management for key nights and events. • Handle guest feedback and resolve service issues promptly and diplomatically. • Work closely with floor, bar, and kitchen management to align VIP guest flow with service capacity. • Support recruitment, training, and coaching of the Guest Relations/Host team alongside the Guest Relations Manager. Ideal Candidate: • Minimum 2-3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury restaurants, beach/pool clubs, or 5-star hospitality — new-opening experience a plus. • Strong network within Dubai's hospitality/nightlife scene preferred. • Excellent interpersonal and relationship-building skills with a discreet, polished manner. • Proficient with reservation/CRM systems. • Strong problem-solving skills under pressure during high-volume peak periods. • Fluent English; Arabic, French, Russian, or Japanese a strong advantage given the clientele and brand. • Flexible to work evenings, weekends, and public holidays in a fast-paced hospitality environment. Show more Show less