Solution Engineering Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What This Role Is All About As an Associate Solution Engineer, you will join Infobip’s Solution Engineering division in an entry-level role focused on learning our products, solutions, and business environment. You will work closely with mentors and senior team members while contributing to solution proposals, solution design, delivery activities, and integrations for customers across different industries. This role gives you exposure to both technical and business challenges, helping you build a strong foundation in customer communication, solution consulting, and implementation. Depending on your interests and development, you may grow as a generalist or specialize in areas such as CX consultancy, solution design, product expertise, or industry-focused solutions. What You’ll Do • Support customers in understanding the value of Infobip solutions and services • Learn about customer business needs and identify suitable Infobip products and solutions • Assist in designing solutions that address customer business and technical requirements • Collect technical requirements and contribute to simple solution designs and integration plans • Support technical and security questionnaire processes for customer projects • Conduct product demos and proof-of-concept presentations with guidance from senior colleagues • Configure and implement Infobip solutions for new and existing customers • Deliver technical documentation, customer training sessions, and meeting summaries • Contribute to internal knowledge sharing through documentation and participation in Communities of Practice • Stay informed about local market trends and continuously learn about Infobip products, solutions, and upgrades What Makes You a Strong Fit • Interest in customer communication, technology, and solution-oriented problem solving • Foundational understanding of technical concepts related to software, APIs, integrations, or cloud technologies • Ability to communicate clearly with both technical and non-technical stakeholders • Eagerness to learn about customer experience solutions, business processes, and technical consulting • Organized and detail-oriented approach to documentation and project-related activities • Comfortable working collaboratively with mentors, engineers, and cross-functional teams • Fluent in English and Arabic, both written and spoken Nice-to-have Qualifications • Exposure to customer-facing technical roles through internships, student projects, or previous work experience • Familiarity with communication platforms, SaaS products, APIs, or integration concepts • Experience using AI tools for learning, research, automation, or productivity tasks is considered an advantage Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. Show more Show less

Nice-to-have Qualifications: Exposure to customer-facing technical roles through internships, student projects, or previous work experience; Familiarity with communication platforms, SaaS products, APIs, or integration concepts; Experience using AI tools for learning, research, automation, or productivity tasks is considered an advantage. Foundational understanding of technical concepts related to software, APIs, integrations, or cloud technologies.

Support customers in understanding the value of Infobip solutions and services; Learn about customer business needs and identify suitable Infobip products and solutions; Assist in designing solutions that address customer business and technical requirements; Collect technical requirements and contribute to simple solution designs and integration plans; Support technical and security questionnaire processes for customer projects; Conduct product demos and proof-of-concept presentations with guidance from senior colleagues; Configure and implement Infobip solutions for new and existing customers; Deliver technical documentation, customer training sessions, and meeting summaries; Contribute to internal knowledge sharing through documentation and participation in Communities of Practice; Stay informed about local market trends and continuously learn about Infobip products, solutions, and upgrades.