Solutions Engineer

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com Position Title: Solutions Engineer Location: Riyadh, hybrid What You Will Do • Serve as the technical subject matter expert throughout the sales process. Owning and managing various pre-sales activities – including technical presentations, demonstrations, and proof of concept projects • Collaborate with the Sales team, jointly owning the sales cycle and account plan • Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e., other means of handling their current requirements), and potential internal sponsors • Understand and document customer business & technical requirements and use them to create value-based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win • Build strong relationships with key contacts in the partner ecosystem. Work with Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close. What Makes You An Ideal Candidate • Several years of experience in Solutions Engineering, Technical Pre-Sales, or Enterprise IT Consulting • Hands-on experience in DEX/EUEM/End User Experience Monitoring or adjacent digital workplace technologies • Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures • Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions • Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation • Strong consultative mindset with the ability to connect technical insights to business outcomes • Comfortable engaging with both deep technical audiences and C‑level stakeholders • Confident presenter with excellent storytelling and communication skills • Collaborative team player with a proactive, self-driven mindset • Structured, reliable, and customer-focused in complex enterprise environments • Fluency in Arabic and English • Ability to travel up to ~40% What We Offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country. About Riverbed With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success. Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws. Check Us Out On www.riverbed.com @LifeAtRiverbed Tags Show more Show less

Several years of experience in Solutions Engineering, Technical Pre-Sales, or Enterprise IT Consulting. Hands-on experience in DEX/EUEM/End User Experience Monitoring or adjacent digital workplace technologies. Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures. Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions. Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation. Strong consultative mindset with the ability to connect technical insights to business outcomes. Comfortable engaging with both deep technical audiences and C‑level stakeholders. Confident presenter with excellent storytelling and communication skills. Collaborative team player with a proactive, self-driven mindset. Structured, reliable, and customer-focused in complex enterprise environments. Fluency in Arabic and English. Ability to travel up to ~40%.

Serve as the technical subject matter expert throughout the sales process. Owning and managing various pre-sales activities – including technical presentations, demonstrations, and proof of concept projects. Collaborate with the Sales team, jointly owning the sales cycle and account plan. Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e., other means of handling their current requirements), and potential internal sponsors. Understand and document customer business & technical requirements and use them to create value-based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win. Build strong relationships with key contacts in the partner ecosystem. Work with Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.