Senior Business Analyst

Roles and Responsibilities: • Gather and document business and system requirements from various cargo stakeholders. • Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery. • Work closely with business users, IT teams, and vendors. • Prepare requirement documents, process flows, user stories, and functional specifications. • Participate in system testing, User Acceptance Testing (UAT), and issue resolution. • Support system integrations and data analysis related to cargo operations. • Identify process improvement opportunities and recommend technology solutions. • Production support and assist users with system-related issues Mandatory skills: • Experience in the Air Cargo/Aviation domain. • Knowledge of SkyChain Cargo System. • Strong requirements gathering and stakeholder management skills. • Understanding of end-to-end cargo operations and workflow processes. • Experience with testing, documentation, and system implementations. Good analytical, communication, and problem-solving skills. Show more Show less