Receptionist

Objective • The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction. • Maintains security by following procedures; monitoring logbook and issuing visitor badges. Key Responsibility • Serve visitors by greeting, welcoming, directing and announcing them appropriately. • Answer, screen and forward any incoming phone calls while providing basic information when needed. • Receive and sort daily mail/deliveries/couriers. • Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges). • Update appointment calendars and schedule meetings/appointments. • Perform other clerical duties such as filing, photocopying, collating, faxing etc. • Perform other duties (i.e., gate pass application, salary certificate and NOC request). Record Management • Assist in OHC requests for designated staffs. • Maintain accurate records for the OHC requests. • Processing the VIP Tags (Cancellation and Activation) • Updating the tracking sheet. Confidentiality • Handle sensitive information with discretion and professionalism. Customer Service • Handle inquiries and provide accurate information. • Resolve basic complaints or escalate as needed. Office Organization • Maintain a tidy and welcoming reception area. • Ensure office supplies are stocked and organized. Internal Communication • Relay important messages or information to staffs. • Assist in distributing internal notices or announcements. Technology Use • Use office software (e.g., MS Office, booking systems). • Operate office equipment (e.g., printers, switchboards). Appointment Scheduling • Update calendars and schedule meetings or appointments. • Coordinate meeting room bookings or availability. Desired Experience • The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting. • Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office). • High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial. • Strong communication, organization, and multitasking skills. • Friendly demeanor, professional appearance, and ability to remain calm under pressure. Show more Show less

1-3 years of experience in reception or administrative roles; high school diploma or equivalent; proficiency in basic office software (e.g., Microsoft Office). Additional certification in office administration or receptionist training may be beneficial.

Serve visitors by greeting, welcoming, directing and announcing them appropriately; Answer, screen and forward incoming calls; Receive and sort daily mail/deliveries; Maintain security procedures and issue visitor badges; Update appointment calendars and schedule meetings; Perform clerical duties (filing, photocopying, faxing, etc.); Assist with gate pass applications, salary certificates, and NOC requests; Assist in OHC requests and maintain related records; Manage VIP tags (cancellation and activation) and update tracking sheets; Relay messages and distribute internal notices; Use MS Office and booking systems; Schedule meetings and coordinate room bookings.