IT Operations Support Engineer (EUS & NOC)

We are seeking a proactive IT Operations Support Engineer to join our technology operations team. This role combines End User Services (EUS) and Service Desk/NOC responsibilities, supporting end users while ensuring the continuous monitoring and availability of IT systems and services. Key Responsibilities • Provide technical support for desktops, laptops, Microsoft 365, and workplace technologies. • Troubleshoot and resolve user incidents, service requests, and technical issues. • Support user onboarding, account provisioning, and device deployments. • Monitor IT infrastructure, networks, systems, and applications to identify and respond to incidents. • Escalate critical issues to appropriate support teams and vendors when necessary. • Maintain accurate documentation of incidents, resolutions, and operational procedures. • Ensure compliance with service levels (SLAs) and operational standards. • Collaborate with internal teams to improve service stability and user experience. • Participate in shift-based and on-call support as required. Requirements • 3+ years of experience in IT Support, Service Desk, NOC, or End User Services. • Hands-on experience with Microsoft 365, Windows operating systems, and endpoint support. • Knowledge of incident management and IT service management processes. • Familiarity with infrastructure monitoring and ticketing tools. • Strong troubleshooting and problem-solving skills. • Excellent communication and customer service abilities. • Ability to work in a fast-paced operational environment. • Show more Show less

3+ years of experience in IT Support, Service Desk, NOC, or End User Services. Hands-on experience with Microsoft 365, Windows operating systems, and endpoint support. Knowledge of incident management and IT service management processes. Familiarity with infrastructure monitoring and ticketing tools. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work in a fast-paced operational environment.

Provide technical support for desktops, laptops, Microsoft 365, and workplace technologies. Troubleshoot and resolve user incidents, service requests, and technical issues. Support user onboarding, account provisioning, and device deployments. Monitor IT infrastructure, networks, systems, and applications to identify and respond to incidents. Escalate critical issues to appropriate support teams and vendors when necessary. Maintain accurate documentation of incidents, resolutions, and operational procedures. Ensure compliance with service levels (SLAs) and operational standards. Collaborate with internal teams to improve service stability and user experience. Participate in shift-based and on-call support as required.