IT Support Specialist - UAE

Job Description With over two decades of experience, our team at OBT offers a long-standing tradition of shipping and logistics expertise, along with strong connections to a network of leading ship owners, operators, and local logistics specialists. Looking for your next opportunity? At OBT Group, we are seeking a dedicated IT Support Specialist to support our UAE head office and international network of offices. In this role, you will provide first-line IT support, manage helpdesk tickets, administer Microsoft 365, and support users with hardware, software, connectivity, onboarding, and access requirements. The successful candidate will have strong problem-solving and communication skills, a customer-focused approach, and the ability to support remote and distributed teams while contributing to the continuous improvement of our IT services. Job Requirements • Practical experience in an IT support / helpdesk role, including supporting remote and distributed users • Strong working knowledge of hardware troubleshooting & common business software • Open to candidates at any stage of their IT career, from early-career IT support professionals to more experienced candidates • Bachelor’s degree / Diploma degree in IT, Computer Science, or a related field (or equivalent practical experience) • 2+ years of experience in an IT support / helpdesk function • Proficiency in Microsoft 365 administration, Windows 10/11, and IT helpdesk/ticketing systems Job Responsibilities • Provide first-line (helpdesk) IT support to end users across hardware, software, and connectivity issues, including staff working remotely or from other office locations • Log, triage, and resolve IT support tickets within agreed timeframes, escalating more complex issues where needed • Administer and support Microsoft 365, Microsoft Entra ID & Microsoft Intune, including user accounts, mailboxes, licensing, and basic access management • Support IT onboarding and offboarding, including account setup/deactivation and hardware provisioning • Set up, configure, and maintain laptops, desktops, and peripherals; own asset management systems • Maintain clear documentation of recurring issues, fixes, and standard IT support procedures • Bring new ideas to enhance our teams’ abilities across the group Job Benefits • Competitive Salary • Comprehensive Medical Insurance. • Complimentary Lunch provided. • Company Mobile • A collaborative, diverse, and supportive team environment fostering growth and development. • 30 Calendar Days of Paid Annual Leave • Annual Flight Ticket. Show more Show less

Practical experience in an IT support / helpdesk role, including supporting remote and distributed users. Strong working knowledge of hardware troubleshooting & common business software. Open to candidates at any stage of their IT career, from early-career IT support professionals to more experienced candidates. Bachelor’s degree / Diploma degree in IT, Computer Science, or a related field (or equivalent practical experience). 2+ years of experience in an IT support / helpdesk function. Proficiency in Microsoft 365 administration, Windows 10/11, and IT helpdesk/ticketing systems.

Provide first-line (helpdesk) IT support to end users across hardware, software, and connectivity issues, including staff working remotely or from other office locations. Log, triage, and resolve IT support tickets within agreed timeframes, escalating more complex issues where needed. Administer and support Microsoft 365, Microsoft Entra ID & Microsoft Intune, including user accounts, mailboxes, licensing, and basic access management. Support IT onboarding and offboarding, including account setup/deactivation and hardware provisioning. Set up, configure, and maintain laptops, desktops, and peripherals; own asset management systems. Maintain clear documentation of recurring issues, fixes, and standard IT support procedures. Bring new ideas to enhance our teams’ abilities across the group.