IT Support Officer

Role Description The IT Support Officer is a part-time, hybrid role based in Abu Dhabi Emirate, United Arab Emirates, with flexibility to perform some responsibilities from home. The role involves providing day-to-day technical support to team members, diagnosing and resolving hardware and software issues, and ensuring reliable operation of desktop computers and related devices. The IT Support Officer will handle printer support, basic network connectivity issues, and coordinate with other IT resources when advanced support is required. Documentation of incidents, tracking resolutions, and proactively maintaining systems to reduce downtime are key components of this position. Qualifications • Strong technical support skills, with the ability to assist users and resolve common IT issues. • Proficiency in troubleshooting and diagnosing hardware, software, and connectivity problems. • Foundational knowledge of information technology concepts, systems, and security best practices. • Experience with desktop computers, including installation, configuration, and maintenance. • Hands-on printer support skills, including setup, driver installation, and basic repairs. • Excellent communication and customer service abilities, with a user-focused approach. • Organizational skills for documenting issues, maintaining logs, and following support procedures. • Ability to work independently in a hybrid environment and manage part-time hours effectively. • Relevant certification or coursework in IT support or computer science is a plus. Show more Show less

Strong technical support skills, with the ability to assist users and resolve common IT issues. Proficiency in troubleshooting and diagnosing hardware, software, and connectivity problems. Foundational knowledge of information technology concepts, systems, and security best practices. Experience with desktop computers, including installation, configuration, and maintenance. Hands-on printer support skills, including setup, driver installation, and basic repairs. Excellent communication and customer service abilities, with a user-focused approach. Organizational skills for documenting issues, maintaining logs, and following support procedures. Ability to work independently in a hybrid environment and manage part-time hours effectively. Relevant certification or coursework in IT support or computer science is a plus.

Provide day-to-day technical support to team members, diagnose and resolve hardware and software issues, and ensure reliable operation of desktop computers and related devices. Handle printer support, basic network connectivity issues, and coordinate with other IT resources when advanced support is required. Document incidents, track resolutions, and proactively maintain systems to reduce downtime.