L2 - IT Support Engineer - Arabic Speaker

• Primary responsibility is End User Support; • The engineer should be proficient in supporting both Windows (60%) and Mac (40%) devices. • Ensure end-user systems are functioning properly, including: • Windows updates • System health checks • Backup verification • General troubleshooting • Handle routine desktop support issues such as: • Printer and paper jam issues • Printer driver installation/configuration • Basic hardware and software troubleshooting • Be familiar with the company's business applications, particularly: • Visual Dolphin (VD Dolphin) software installation and configuration. • For new employee onboarding: • Prepare the laptop/desktop. • Join the device to the domain. • Install Visual Dolphin software. • Configure shortcuts to shared folders. • Ensure the device is fully ready for use. • For new user creation: • Complete the required documentation/forms. • Submit the forms for processing. • The IT Manager will create the user accounts. • Perform basic Active Directory tasks, such as password resets. • Configure the telephone system for new employees by assigning or renaming extensions. • The role is primarily focused on desktop support, user assistance, and routine IT operations rather than advanced infrastructure management. • Preference: We prefer an engineer who can speak Arabic to better support their users. IT Knowledge: · The Engineer should resolve assigned desktop issues and tasks. · End user support and managing Helpdesk. · Excellent knowledge on MS Windows 10 & 11 operating system. · Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. · Basic knowledge on MS Windows Server 2012, 2016, 2019, 2022. · Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. · Knowledge on Server Infrastructure for 2012 to 2022. · Knowledge of troubleshooting on Windows & MAC Systems. · Installation & troubleshooting of MS Office products. · Strong troubleshooting knowledge of Outlook, Email issues. · Strong Knowledge and experience on O365 Management Portal & Licensing. · Knowledge and experience on SharePoint and OneDrive. · Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. · Ability to install/configure & troubleshoot various types of printers. · Ability to configure email accounts, outlook on PC & Mobile devices. · Knowledge on various Backup Technologies. · Understanding of Windows Servers & Hyper-V, Virtualization. · Knowledge of Video Conferencing systems & Configurations in Meeting Rooms. · Knowledge on CCTV, NVR, DVR configuration and settings. · Demonstrate proactive approach. Identify and suggest possible improvements on procedures. · Carry out preventive maintenance as per the scheduled calendar. · Knowledge on Assets Management, Assets & Inventory Documentation. · Excellent attitude towards user support & possess strong communication skills. Work Experience: 5+ Years. Certification: MCSE / MCP / MCITP MCSA CCNA Language: Arabic, English Location: Dubai. Salary: 6,500 AED Per Month. Show more Show less

5+ years of experience in desktop/end-user IT support. Certifications: MCSE / MCP / MCITP, MCSA, CCNA. Languages: Arabic and English.

Provide end-user IT support and manage Helpdesk. Support Windows (10/11) and Mac devices. Perform system health checks, Windows updates, and backup verification. Troubleshoot printer and peripheral issues, install/configure drivers. Onboard new employees: prepare devices, join domain, install Visual Dolphin, configure shared folders. Create new user accounts via required documentation processed by IT Manager. Perform basic Active Directory tasks (password resets) and configure telephone extensions. Focus on desktop support, user assistance, and routine IT operations rather than advanced infrastructure. Work with MS Windows Server basics and core business applications like Autodesk, AutoCAD, and Architecture software. Manage MS Office, Outlook and O365, SharePoint, OneDrive. Basic LAN/WAN, Wi-Fi, printer configuration, and email setup on PC/Mobile. Maintain assets/inventory documentation and perform preventive maintenance.