Customer Service Executive

Join Sunberry Group – Customer Service Executive Sunberry Group is one of the UAE’s leading HORECA suppliers, serving restaurants, cafés, catering companies, and other businesses across the UAE. From fresh fruits and vegetables to juices and food processing solutions, we are built around quality, reliability, and excellent customer service. We’re looking for a Customer Service Executive who genuinely enjoys dealing with people and understands that great customer service is about more than just answering calls. Your Role • Manage the complete customer care journey from inquiry and order confirmation to delivery and post-delivery care. • Handle customer inquiries, follow-ups, and complaints through phone, WhatsApp, email, and chat. • Understand customer needs and communicate clearly, confidently, and professionally. • Coordinate with Sales, Operations, Purchasing, and other departments to resolve customer issues quickly and ensure a smooth resolution. • Build strong relationships with customers by being responsive, patient, proactive, and genuinely helpful. What We’re Looking For • Clear, concise, confident communication and advanced listening skills. • The patience and emotional intelligence to deal with different types of customers. • The ability to understand customer personas and adjust your approach accordingly.. • A genuine problem-solving mindset rather than simply following scripts. • Good coordination skills and the ability to work closely with multiple departments. • Previous customer service or order processing experience preferred. • HORECA / food distribution experience is a strong advantage. Why Join Us? Be part of a growing UAE business where your ability to understand and serve customers genuinely makes a difference, with opportunities to learn and grow. Location: Ras Al Khor, Dubai Job Type: Full-time Think you’re great with people and know how to turn a customer problem into a positive experience? We’d love to hear from you. Please share your CV to : [email protected] Show more Show less

Manage the complete customer care journey from inquiry and order confirmation to delivery and post-delivery care. Handle customer inquiries, follow-ups, and complaints through phone, WhatsApp, email, and chat. Understand customer needs and communicate clearly, confidently, and professionally. Coordinate with Sales, Operations, Purchasing, and other departments to resolve customer issues quickly and ensure a smooth resolution. Build strong relationships with customers by being responsive, patient, proactive, and genuinely helpful.