Customer Service Representative

We are seeking a Customer Service Representative to join a leading retail brand in Dubai. The ideal candidate will deliver exceptional customer experiences, support daily store operations, and uphold the company’s service standards. Key Responsibilities • Customer Support — Assist customers in-store and via phone/email, ensuring prompt and accurate responses. • Issue Resolution — Handle complaints professionally and provide effective solutions. • Sales Assistance — Support customers with product selection, availability checks, and purchase decisions. • Store Operations — Maintain store cleanliness, stock displays, and assist with inventory checks. • POS Handling — Process transactions, returns, and exchanges accurately. • Customer Engagement — Build rapport with customers to enhance loyalty and repeat business. Requirements • Experience — Minimum 1–2 years in customer service, preferably in retail. • Communication Skills — Strong verbal and written communication in English; Arabic is a plus. • Technical Skills — Familiarity with POS systems and basic computer applications. • Customer Focus — Ability to remain patient, empathetic, and solution‑oriented. • Teamwork — Collaborative mindset with a positive attitude. • Availability — Willingness to work shifts, weekends, and public holidays as required. What We Offer • Competitive salary and benefits • Career growth opportunities within the retail sector • A supportive and dynamic work environment • Training and development programs Show more Show less

Experience — Minimum 1–2 years in customer service, preferably in retail. Communication Skills — Strong verbal and written communication in English; Arabic is a plus. Technical Skills — Familiarity with POS systems and basic computer applications. Customer Focus — Ability to remain patient, empathetic, and solution‑oriented. Teamwork — Collaborative mindset with a positive attitude. Availability — Willingness to work shifts, weekends, and public holidays as required.

Customer Support — Assist customers in-store and via phone/email, ensuring prompt and accurate responses. Issue Resolution — Handle complaints professionally and provide effective solutions. Sales Assistance — Support customers with product selection, availability checks, and purchase decisions. Store Operations — Maintain store cleanliness, stock displays, and assist with inventory checks. POS Handling — Process transactions, returns, and exchanges accurately. Customer Engagement — Build rapport with customers to enhance loyalty and repeat business.