Customer Service Executive

Job Purpose: The Customer Service Executive will act as a primary point of contact for customers following the booking of their property and will support them throughout the customer journey from booking, documentation and SPA execution through project updates, handover and post-handover support. The role is responsible for ensuring that customer inquiries, requests, documentation and complaints are handled professionally and within the required timelines while coordinating closely with Sales, Finance, Legal, Projects, Collections and other relevant departments. RESPONSIBILITIES: • Customer Service & Relationship Management • Booking & Customer Documentation • Sales & Purchase Agreement (SPA) Support • DLD / Oqood & Property Registration Support • Payment & Account-Related Customer Support • Complaints & Issue Resolution Work closely with: • Sales: booking details and customer information. • Sales Administration: booking and sales documentation. • Finance/Collections: payments, Statements of Account and outstanding balances. • Legal: SPA, contractual matters and legal documentation. • Management: escalated complaints and exceptional customer cases. SKILLS & COMPETENCIES • Excellent verbal and written communication skills. • Strong customer-service orientation. • Professional complaint-handling and conflict-resolution skills. • Strong follow-up and coordination ability. • Excellent attention to detail and documentation. • Ability to manage multiple customer cases simultaneously. • Ability to work under pressure and meet deadlines. • Strong interpersonal and problem-solving skills. • High level of confidentiality and professionalism. • English & Arabic proficiency is essential. Show more Show less

Customer Service & Relationship Management; Booking & Customer Documentation; Sales & Purchase Agreement (SPA) Support; DLD / Oqood & Property Registration Support; Payment & Account-Related Customer Support; Complaints & Issue Resolution.