Guest Relations Agent

The Lana - Dorchester Collection is hiring through Hosco in Dubai. We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. You’ll love what you do and take pride in delighting our guests:You will work with the Guest Experience team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.You will preserve the legendary status of our hotels. Seeking content and sharing stories to create legendary moments. Looking for opportunities to create special experiences across the guest journey.You will own story telling and communicate legendary stories to key stakeholders within the property, DC and across hotels.You will maintain a long term and detailed view of our guests to enable us to truly know and understand them. Provides key stakeholders clues to create real connections. Turns insights into experiences.Support the creative planner in setting up plans and to manage in house market mix by creating proper concepts and experiences.You will own amenities & gifts inventory and take actions to recognize the guest via any channel (i.e., social media).You will act as host/hostess, providing a warm welcome and directions to our guests.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Agent, you’ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Relations Agent, but we’ll make sure you are provided with specifics on how we care for our hotel. Please see the full vacancy for the benefits offered by The Lana - Dorchester Collection. Show more Show less

Assist in driving continuous improvement of the Guest experience and support the Guest Experience team with the hotel service proposition and process efficiency. Contribute to activities that reinforce the Dorchester Collection culture and values, ensuring guests and employees receive exceptional service. Create and promote legendary moments through storytelling and guest engagement across the guest journey. Own guest communications and relationships, maintaining detailed guest profiles to enable meaningful connections. Support the creative planner to manage in-house market concepts and experiences. Manage amenities & gifts inventory and recognize guests via channels such as social media. Act as host/hostess to provide a warm welcome and directions to guests. Collaborate with stakeholders within the property, across DC hotels, and with external partners to align on experiences and guest engagement.