Guest Relations Agent | Food and Beverage | Hilton Dubai Palm Jumeirah

Job Description Exceptional Hospitality Starts with You Picture yourself creating unforgettable moments for every guest. When you join our Hotels team as a Guest Relations Agent, you become the face of hospitality, ensuring every guest feels welcomed, valued, and cared for. From greeting guests and managing reservations to addressing inquiries and enhancing their dining experience, you play a key role in delivering Hilton’s signature hospitality and creating memorable experiences that leave a lasting impression. Responsibilities • Create memorable guest experiences: Welcome guests with a warm and friendly attitude, ensuring they feel valued and cared for throughout their dining experience. • Manage guest reservations and inquiries: Handle reservations, seating arrangements, and guest requests efficiently while providing accurate information about restaurant offerings and promotions. • Support guest satisfaction: Address guest feedback, concerns, and special requests promptly and professionally to ensure a positive experience. • Coordinate with restaurant teams: Work closely with service and kitchen teams to ensure seamless operations and timely service delivery. • Maintain Hilton service standards: Uphold the highest levels of hospitality, professionalism, and attention to detail in all guest interactions. • Ensure compliance and safety: Follow health, safety, sanitation, and company policies to maintain a safe and welcoming environment for guests and team members. Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Show more Show less

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.