Senior Vice President & Head - Facilities Management, Corporate Services & Workplace Experience

Job Description What You'll Be Doing: Facilities Management & Engineering Operations • Lead enterprise-wide facilities management and engineering operations across the Bank's portfolio. • Oversee critical infrastructure, building systems, and asset lifecycle management. • Drive engineering excellence through optimized maintenance strategies and operational resilience programs. • Ensure compliance with engineering standards, health & safety requirements, and regulatory obligations. • Manage outsourced facilities management providers through robust governance and performance frameworks. Workplace Experience & Hospitality • Develop and implement workplace experience strategies that enhance employee engagement, wellbeing, and productivity. • Establish workplace service standards and customer experience frameworks. • Drive innovation through smart workplace technologies and workplace analytics. • Improve workplace utilization and employee satisfaction through data-driven decision making. • Build a hospitality-led service culture across the organization. Corporate Services Leadership • Lead enterprise-wide corporate services and support functions. • Oversee travel, transportation, fleet management, workplace support services, and related corporate operations. • Manage government relations, permits, licenses, and statutory requirements. • Drive standardization, operational efficiency, and continuous service improvements. • Ensure consistent and high-quality service delivery across all corporate services functions. Transformation, Technology & Innovation • Drive digital transformation initiatives across facilities and workplace operations. • Lead implementation of CAFM/IWMS platforms, smart building technologies, IoT-enabled monitoring, and predictive maintenance solutions. • Champion automation and technology-enabled service delivery models. • Leverage analytics and operational data to improve performance, efficiency, and workplace outcomes. • Identify innovative solutions that enhance operational resilience and employee experience. Financial Management & Governance • Manage operational and capital budgets while delivering cost optimization opportunities. • Develop governance frameworks, service standards, KPIs, and operating procedures. • Lead procurement planning, contract governance, and vendor management activities. • Ensure compliance with internal policies, audit requirements, and regulatory standards. • Drive measurable improvements in service quality, productivity, and return on investment. What We're Looking For: Education • Bachelor's Degree in Mechanical Engineering or Electrical Engineering (mandatory). • MBA or Master's Degree in Engineering, Facilities Management, Real Estate, or Business Administration preferred. Professional Certifications • CFM, FMP, IWFM, PMP, PRINCE2, LEED AP, WELL AP, NEBOSH, IOSH, or similar certifications are highly desirable. Experience • 18-20 years of progressive leadership experience within Facilities Management, Engineering Operations, Corporate Real Estate, Workplace Experience, or Corporate Services. • Minimum 10 years leading enterprise-wide facilities and workplace operations across large multi-site environments. • Proven experience managing mission-critical facilities, data centres, and critical engineering infrastructure. • Extensive experience managing outsourced facilities management providers and complex service contracts. Industry Exposure • Strong knowledge of HVAC systems, chiller plants, HVAC controls, electrical infrastructure, substations, UPS systems, generators, fire and life safety systems, BMS, MEP systems, and critical facilities. • Experience implementing smart building technologies, CAFM/IWMS platforms, predictive maintenance programs, and automation initiatives. • Proven track record delivering operational efficiency, asset reliability, sustainability improvements, and enhanced workplace experiences. What’s In It For You: • Competitive, performance-linked compensation. • Medical coverage for you and your family. • Comprehensive life insurance. • Opportunity to lead enterprise-wide facilities and workplace transformation initiatives. • Exposure to large-scale operational, workplace, and technology modernization programs. • The ability to shape the workplace experience across one of the UAE's leading banks. • A collaborative, innovation-focused environment committed to excellence and continuous improvement. Skills: • Facilities Management Leadership: Expertise in managing large, complex property and facilities portfolios. • Engineering Operations: Deep technical knowledge of critical infrastructure and building systems. • Workplace Experience: Proven ability to create engaging, productive, and technology-enabled workplaces. • Digital Transformation: Experience implementing smart building technologies, CAFM/IWMS platforms, and automation solutions. • Commercial Acumen: Strong budget management, vendor governance, and cost optimization capabilities. • Strategic Leadership: Ability to drive enterprise-wide transformation and operational excellence initiatives. • Stakeholder Management: Strong influencing, communication, and relationship-building skills across senior stakeholders and external partners. Show more Show less